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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 7,356 reviews
  • Rated 5 out of 5 stars

    Geek Squad set up my computer quiakly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hooked up my computer and connected it to all the necessary object

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repaired Netgear Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did as requested and gave some helpful suggestions. Worth the money to have computer service from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuck did an excellent job cleaning up the mess on my computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my computer and monitor quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed desktop and computer. Had difficulty with working on keyboard. Another agent came and fixed issue. Again, hard difficulty with computer. Called to get help - on hod for 1 1/2 hour. Did not wait. Called again and had to wait three days for help. I needed it NOW. Called someone else who came the same day and fixed the problem. Geek Squad agent arrived three days later. Was upset with the set up and left angry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very informative, and arrived on time if not a few mins early, very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed TV succesfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delightful and very informative young lady installed the TV and made sure everything was set up to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set my computer completely.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Service Rep was at my home to take care of my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer system review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ethan reviewed my computer settings to insure correctness. All in order. Many thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero bands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trevor installed my mesh bands for my security cameras and they work great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came and helped us get our new computer working properly. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud is a lifesaver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been at Geek Squad Total Tech customer for years their knowledge of products install mounting setting up is impeccable. I don’t know what we would do if we did not have their assistance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent fixed my Wi-Fi and got devices running well, Expert and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problem solved - great expertise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved my Microsoft account issue and provided guidance on web cam purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Tyler did an excellent job connecting my printer, laptop and Outlook 365. He is Highly Recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad member did a great job. explained all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent came on time, had everything connected and explained so well on usage and care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up and data transfer to new PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred data and made sure programs were copied to my new PC. He was quick, accurate and pleasant. It has been six weeks and it all works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred my Bose Sound Touch speakers app from my laptop to my phone so that he was able to reconnect my speakers & get them working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is a+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was courteous and patient with me. I don’t hesitate to call them when I need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Indoor camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made our indoor camera work. Great job. Had to do a round about because of preexisting Nest thermostat

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Service

    Rated 5 out of 5 stars

    service was outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service was outstanding. They provided in service for my new computer and fixed some apps. very knowledgeable and friendly.

    I would recommend this to a friend
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