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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 130 Showing 2,581-2,600 of 7,349 reviews
  • Rated 5 out of 5 stars

    great service and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the serviceman knew what to do and he did it flawlessly and was on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew solved the problem in an efficient manor, keeping me informed along the way. I was impressed by their professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love GeekSquad… Very happy with the service. He was prompt, and courteous and fixed the problem with our wi-fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very, very pleased with the results.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phil Hendricks did an exceptional job of getting the new remote for the TV to work; as well as great assistance with a number of smaller jobs. He is an expert and a big plus for your Company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, kind, knowledgeable and quick and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer repair service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had new hard drive installed in my laptop. It was done when promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are great, they take their time to help you, explain to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The definition of a pro.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent new exactly what to do , and loaded my printer on my laptop in 60 sevcond

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer clean-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned up junk on my computer and showed me how to keep unwanted ads out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked out my computer and answered all of my questions. He was also friendly and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connecting Roomba to wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unable to connect my new IRobot Roomba to my Wi-Fi to set up. I was trying to make the app work on my smartphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problems, music download

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent member of the Geek Squad solved my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnected speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred my Bose Sound Touch speakers app from my laptop to my phone so that he was able to reconnect my speakers & get them working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my printer to my laptop and answered questions for future purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were excellent. From the time of purchase to installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GEEK SQUARD THAT CAME TO MY HOUSE TO INSTALL MY NEW TV, VCR, AND DESKTOP COMPUTER DID AN EXCELLENT JOB! NO PROBLEMS AT ALL = "A+"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent worked on my printer and quickly found the problem. She also updated my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is working fine now. Joseph is a fantastic agent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and well skilled at his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    helped install printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tech was friendly and nice.he explained everything to me.but the fee of $100.00 is a bit much.

    I would recommend this to a friend
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