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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 7,349 reviews
  • Rated 5 out of 5 stars

    Geek squad fixed our printing problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very thorough in fixing our printing problem and explained our options for improving our capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adrian

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adrian, was very professional and took the time to explain/and answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my outdoor camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys did a great job highly-rated and would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job very courteous and very knowledgeabl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mario is an excellent worker & knows his job very well. Hopefully he's there for a long time with your company because he is an asset.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad were very friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GeekSquad mounted my new TV very quickly. They did agree a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set my smart clock up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents loaded my software for my smart clock. Tested it and showed me how to use it. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very helpful. Our problems seem to be resolved. He was courteous, helpful and followed all protocol for an in home visit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All very Professional and Helpful..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent came to my Home and had my computers up and working in no time. Very professional. Thanks again, will be using them and recommending the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    appreciate service as needed and that the service was done at the time specified

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right on time

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was extremely helpful and polite. Explained everything and made good concrete suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No installations at this visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Lewicki was on time, professional, most helpful and corrected my problem. I plan to renew my Geek Squad Service Contract for another year.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 3 out of 5 stars

    Geek Squad rep at my home installed computer OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store sales associate was helpful for ordering but did not explain user friendly vs user non-friendly printers . My Geek Squad rep who installed my printer at my home was more helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my computer issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician Edwin helped me with my computer issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reset my computer and initiated the download of my files from carbonite. And gave me advice as to eliminating duplicate files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick computer repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my computer issues quickly. He reset all my updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My HEROS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was able to solve my cable problems when Cox couldn’t.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yea for geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous. Everything fixed. So happy Comcast couldn’t fix anything and geek squad is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh is always honest and reliable! Every time we get Josh we feel great about the service we got. We always look forward to working with him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every dime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy fixed everything, was competent and nice. Worth every dime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek (evan) was terriffic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is now good with my printer. And I received advice on TV antennas for cord cutting.

    I would recommend this to a friend
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