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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 7,349 reviews
  • Rated 5 out of 5 stars

    Geek Squad Makes My Life Simple and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic technician as usual! Geek Squad is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gmail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an elderly lady who needs help with technology. The agent helped me become more comfortable . Help with using gmail especially.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The technician was wonderful. She listened and patiently responded to the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed computer issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful and friendly and answered the questions we needed answered and fixed the computer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good job and good store and service love. it good work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler was very professional and knowledgeable. Got our electronics up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my problem computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek- Mike, Sr. fixed my computer quickly and gave me advice about shutting down that I had been doing improperly. He's done it before !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We rely on the Geek Squad to help us with our technical issues. While I'm fairly tech savvy, I know my limits. When I need a professional I always call the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Diagnostic review of Wi-Fi and mesh network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review of Wi-Fi and mesh network. Complete and th

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech reviewed my computer problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech checked my computer and reviewed internet speed. Gave me good advice on what to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad added webroot to my computer I need someone to come back and clear the problem. On startup, I've got two popups that I need to be cleared up. Both pertaining to a printer no longer in use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inhomeservice

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always keep in home service because if there is ever a problem they come and fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped trouble-shoot my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding customer service. A great experience. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE!!! Your Representative Francisco was KNOWLEDGABLE and very HELPFUL!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup a new printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike my agent is great! He did everything I needed plus more. Skilled experience, great customer support & pleasant to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help on computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped me once again with my lab top and flash drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek software repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek found the problem with my Email sync and made repairs very knowlrdgable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They solved my problem I was satisfied geek squad alarm system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy was very knowledgeable and helped us with multiple things. Would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always top notch service by Josh Oxner who has serviced our IT equipment for about the last five years.

    I would recommend this to a friend
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