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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 7,356 reviews
  • Rated 5 out of 5 stars

    Very Professsional Computer Tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The female tech was wonderful-she explained everything that was the problem with my laptop and my getting onto my computr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed printer and computer problems

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had several problems with printers and other issues. The representative was very helpful and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was attentive to the many issues I had

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge help- needed several items taught and Jeremy was patient and a good teacher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with my Geek Squad Tech

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer had to be "washed" and the tech did a good job restoring it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All our tech issues resolved in one visit.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A real IT expert helped us fix various technology issues all in one visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding technical support!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kelly is an asset to your company. He answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer fixed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fix my printer and did a good job, Thanks for your help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He quickly installed our new "excel" program and explained everything completed. He is excellent agent of the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was extremely helpful!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected all of our devices to our new wifi!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vince was on time, wick to find the problem and make needed changes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New HP laptop

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a difference in old laptop to new HP laptop. Service was great as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason is knowledgeable and efficient. He knows his stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very professional. The problem was resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was quick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent came to my house very neat polite and sociable and cleaned my computer quickly and properly. well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaned up some glitches I needed to be fixed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an excellent job of fixing what I requested be done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my new computer quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent not only quickly and accurately connected my new computer but also pointed out to me "new" elements I needed to be aware of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent technical knowledge and overall service and support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence as usual

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad representative was excellent as usual. We have been very satisfied with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swift and well done, as always. Glad I chose the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr Patel was so great got our APPLE phone up and running he is so Knowledgeable

    I would recommend this to a friend
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