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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 7,356 reviews
  • Rated 5 out of 5 stars

    it was done within the week.. indicated not a rush

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed an operating system on my MAC computer..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    desk top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was OUTSTANDING in every way!!! Would recommend he get a raise. :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blank

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man corrected my computer problem in record time. He really knew what he was doing! (from an IT retiree)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony installed printer and did maintenance on my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent on-site diagnostic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't ask for a better on-site diagnostic service. I have no complaints. Wish I knew 1/4 of what the agent does. The on-site agent for this are a is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent told me what was wrong I need to get a new modem and router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv arrived on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed and picture is beautiful. Geek Squad is very reliable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly, efficient and perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv to the wall and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek installed my phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent work. I was very satisfied with his repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my printet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matthew our agent did an awesome job he’s very knowledgeable and friendly and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    understood the issue, fixed the software configurations, and checked back afterward!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I thank him for his help.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agent set up my laptop and helped me to understand how to use it. He was very considerate and competent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped install printer

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Wilson is the best - Best Buy lucky to have him!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Walter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent cleaned up my computer, and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wire connections all fixed up and my tv is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer wire connections all fixed up and my tv is working again great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nathan was terrific. Great to work with!! Give him a raise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Waiting for a call back regarding one concern.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clearing screen blockage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short and sweet service. Cleared the screen and got advice for the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dont understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANDY MYERS Outstanding..Knowledgeable Professional young man. DONT LOOSE HIM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to find the issue(s) with our computer and fix them. Happy to have it working properly again.

    I would recommend this to a friend
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