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  • Front. Geek Squad® - Computing Device Support and Simple Repair.

Computing Device Support and Simple Repair

SKU:
7857287
See Details

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 7,349 reviews

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was good. Due to Apple eliminating Itunes, I now have Apple Music which I really don't want.

    I would recommend this to a friend

  • fixed my desktop computer pronto

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent came to house and fixed my desktop super fast. Very pleased with how fast he fixed it.

    I would recommend this to a friend

  • reliable and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and took care of the issue quickly.

    I would recommend this to a friend

  • Professional job on iMac

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on iMac issues and he did a very professional job.

    I would recommend this to a friend

  • did well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent hooked up all of my devices and set up streaming system and instructed how to use all parts.

    I would recommend this to a friend

  • Geek squad install me quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly and answered all my questions

    I would recommend this to a friend

  • Geek Squad is setting up my new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up my new laptop this morning and dropped it off with the Geek Squad an hour later.

    I would recommend this to a friend

  • Geek Squad on site visit fixed my laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Total Tech Support because I never know when/where I will need it. It is well worth the money.

    I would recommend this to a friend

  • Geek Squad helped us set up our laptops.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a thorough job, was friendly and easy to understand.

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad individual arrived on time, but wasn't feeling well because he had surgery a few days earlier. He rushed through his time with my computer, changed my sign-in to a PIN #, but didn't explain to me why I needed to do that. He said my system needed a complete reset, and that what I had been doing previously was all wrong. He set up OneDrive, so I didn't lose my documents, but I lost all my favorite tabs. He didn't want to wait for my system to finish the task because he said it would take two hours, so he left. He told me to call him with questions for me to finish what needed to be done on my own. My system was finished resetting within 15 mins of him leaving. He was only at my home for approx 15 mins in the first place. The whole point of me paying for this service was to get the technical help I needed to fix some problems caused from Windows updates. Instead I spent the next few hours troubling shooting and fixing the problems on my own. I have had technical support work done for me in the past from an independent contractor. The contractor always explained everything and left me typed instructions to follow if I had any further issues. In the future I will only work with qualified independent tech experts. I will never use the Geek Squad again, and will advise my friends and coworkers to steer clear of Best Buys Tech Support help.

    No, I would not recommend this to a friend

  • Geek Squad restored my files

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent restored some "lost" files on my computer and restored some icons.

    I would recommend this to a friend

  • Fixed my problem quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Star, was very efficient and professional.

    I would recommend this to a friend

  • good resource

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad done a great job when the came on site and resolved multiple issues with my desktop and printer.

    I would recommend this to a friend

  • Dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Geek Squad Protection Package for a couple of years now and they have helped me multiple times.

    I would recommend this to a friend

  • Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Available. Reliable. Affordable. Dependable. Thank you!

    I would recommend this to a friend

  • Jason visited my home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason did good in explaining things to me. He explained about problems I was having.

    I would recommend this to a friend

  • GOT PRINTER TO WORK, HELPED WITH COMPUTER PROBLEMS

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROFESSIONAL AND POLITE ....FIGURED OUT THE PROBLEMS i HAD WITH MY COMPUTER AND PRINTER

    I would recommend this to a friend

  • Amazon fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Excellent Excellent Experience Excellent

    I would recommend this to a friend

  • External data recovery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me recover my photos, Awesome Job

    I would recommend this to a friend

  • Fixing outlook and other programs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your people are always very good. It just takes too long to get an appointment!!

    I would recommend this to a friend
Page 175, Showing 3,481-3,500 of 7,349 reviews
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