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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 7,356 reviews
  • Rated 5 out of 5 stars

    Fixing outlook and other programs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your people are always very good. It just takes too long to get an appointment!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Available. Reliable. Affordable. Dependable. Thank you!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Removed virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed the virus from my computer. He was knowledgeable and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squad found the trouble and fixed it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad found the trouble and corrected it and showed me where it was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that helped me out explained everything well and was knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my HP laptop computer and explained everything before he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer evaluation and information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabby was efficient, informative. We would not hesitate to request her return if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad trouble-shot PC problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two separate problems - speakers not working and wireless printer disconnected from PC were resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Star, was very efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squad fixed my computer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was on time, polite and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad helped me determine that I didn't have a virus, and then helped me set up a new email password.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    exalant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad helped me w/ my new lap top&told ,me things about my lap top I did not know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They helped me do solve printer. Problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All technicians know their work.I respect their knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new lap top and updated my desktop computer. Very happy with all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service and help on computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very attentive to what needed to be done on the computer and cleared up all issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad appointment was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent setup new external hard drive Kyle was just outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST HELP WITH PRINTER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS WORKED ONLINE TO FIX MY PROBLEM WITH PRINTER

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    All good once scheduled.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fine. It is the scheduling that is a problem. They canceled the morning of and rescheduled without checking with me, then were brutal getting a date that actually worked. They then switched the tech with poor notes as to what happened on the prior meeting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon fire stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Excellent Excellent Experience Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DANNY DUVALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT RE-PROGRAMMED SOUND BAR. AWESOME JOB. THANKS

    I would recommend this to a friend
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