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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 7,349 reviews
  • Rated 5 out of 5 stars

    They helped me do solve printer. Problems.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All technicians know their work.I respect their knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech provided great support in helping me work through an operating problem on my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST HELP WITH PRINTER

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENTS WORKED ONLINE TO FIX MY PROBLEM WITH PRINTER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Corrected computer/printer problems

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated computer programs. Corrected printer problems. Technical ability outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DANNY DUVALL

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT RE-PROGRAMMED SOUND BAR. AWESOME JOB. THANKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squad found the trouble and fixed it.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad found the trouble and corrected it and showed me where it was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved my issue.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that helped me out explained everything well and was knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad appointment was great

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent setup new external hard drive Kyle was just outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and very courteous. Best deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick, helpful and honest.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad staff was patient with us as we have a fairly old and very basic laptop. He did basic cleanup and repair and suggested no more due to age/function/ability of the device which we agreed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my HP laptop computer and explained everything before he left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent corrected some technical issues we were havi

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent corrected some technical issues we were having

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up 2 new laptops

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job setting up my two new laptops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the geek squad fixed my computer quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was on time, polite and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tec Support know what they are doing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    30 minutes at home quick fix 4 hrs on line no fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Right on Target

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad figured out exactly what was wrong and recommended the perfect fix. They are my go to guys from now on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a great job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few changes to my laptop and I'm completely happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer evaluation and information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabby was efficient, informative. We would not hesitate to request her return if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up new lap top and updated my desktop computer. Very happy with all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and knew computers. Problem is it takes a long time to Schedule his or her time for and appointment.

    I would recommend this to a friend
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