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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 7,356 reviews
  • Rated 5 out of 5 stars

    Geek Squad repaired my Desk Top from outside Spam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luis Did an Excellent Restarting my Desktop Commuter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent retrieved password

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent retrieved my network password and reset Harmony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was patient and helpful with resolving the issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can always count on receiving excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online support service staff tuned up my computer and updated my software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and I highly recommend the Geeks for anything you might need with any of your products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgable courtious, and patient with senior no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though a late bloomer, entering the twenty first century and all innovations, is exciting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mouse was sluggish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't take long to correct the problem - the slow response was corrected quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best ever. Always on time, work done efficiently. Pervect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad very quickly solv ed my computure issue

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent quickly solved my computer problems and was very courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast response!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Printer set up problem resolved. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    trouble shooting in multiple issues

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my computer and printer working in no time. Checked the router and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Restore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh did a great job restoring my computer. great Tech !!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad updated my computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service associate was helpful and educational

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need to clone him.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the agents. You guys need to hire more than one so we dont have to wait a month for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my PC working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job getting PC working. Good advice on cleaning up unnecessary programs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Desk top complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos was excellent was neat on time friendly professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came to my house to fix a couple things on computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent install my printer and update and clean the PC

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    laptop repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my laptop needed to be restored from a backup... it took longer than expected... all representatives were helpful and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was thorough and friendly. He corrected all of the problems.

    I would recommend this to a friend
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