Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7356 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 7,356 reviews
  • Rated 5 out of 5 stars

    Cell phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost all my contacts. Geek Squad agent recovered and put them back on the phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Office and i-Cloud misfit

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad assessed the misfit and determined that there was nothing that could be done to rectify the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glenn Morano

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent cleaned pc of virus and restored all files. Great Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helped me out with my issue and the young man was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Troubleshooters

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek agents are terrific. They are knowledgeable, proficient, courteous, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made a service call

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was great. I need a new computer after I bought a new printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service within 6 hours on the day beforeChristmas!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The password reset was done in time for Christmas...thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    found and corrected problems quickly

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician was on time, quick, polite and efficient. what else could I ask for?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DELL INSPIRION COMPUTER SERVICE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great, excellent customer service. Would highly recommend this company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and helpful!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They solved my problems with my IPhone, iPad, and laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The teck was judy great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fix my computer and very happy with teck I would rate hin with a 10

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Contents moved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transferred contents from iMac to newer iMac. Tracked down malware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kaleb is AWESOME!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kaleb is friendly and definitely knows what he is doing!!! We appreciate him!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With great alacrity.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was brilliant,very clean and had a great personality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert knowledge and great customer interface. Fast and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fix issue with pc

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician fix the issue and the system is running very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up tv so we can view comfortable, but we may need to re-position.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They always come through.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks are my lifeline! They are even better than grandchildren.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in not having our cameras connected.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech Carl A Robinson was extremely helpful, however we can no longer access our security cameras. He did not connect them to the new router. Now we have to have an agent come out again. That means a trip to the Local Best Buy, very inconvenient, to set up and appointment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    he could not fix the "Ink system failure",

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Then the tech set up the new printer for me. He did very well. Thank You.

    I would recommend this to a friend
Sponsored