Customer Ratings & Reviews

Changing appointments at the last minute is somewhat upsetting. If I did not check my emails, I would not know it was changed. Other than that the Geek Squad is quite helpful.

tech did a good job finding problem with my computor

Appreciate their service, but they left without completing the task, ask me to go online and download, and compete task. Scheduled another tech. I'm sure they will get it right.

Agents set up my new iPad Pro. I am happy for their help.

Good computer technician fixed most everything needed

When I called to schedule and told them that I worked Monday through Friday. They still scheduled me for a weekday and never offered a Saturday. But the guy who came over was awsome.

YOU DO AN EXCELLENT JOB, KEEP UP THE GOOD WORK.asap

When I made my appointment with the geek squad I informed them that it might be a graphics card and to put that into the record. They put it in the record but the technician did not come prepared with a card. All he did was two things. 1. He confirmed that it had nothing to do with cables 2. As he didn’t have a card nor did Best Buy have a reasonably priced one in stock, he was able to advise me what I needed to purchase. He further advised me that if they had came back to install it I would be charged another in-home fee. My opinion is that since he didn’t come prepared with a card nor did he finish the job, I shouldn’t be charged another fee. However, my neighbor was able to come over and install the card for me.

I never had so much trouble getting in home tech service. The first time was July 11th when the tech never showed up nor never called. Now today, July 17th, I was scheduled for another in home appointment and I've been told after calling the 1-800 number that a tech would not be showing up again.

Geek did get printer to print, At first, when I arrived home it would not print. I called technician he walked me through a few steps then asked how old printer was and suggested it might be time for a new one. I fiddled around with it some more and after unplugging everything and then replugging, it worked; but it won't scan and its icon on home page doesn't connect to it...camera was already in place, but we didn't know where to connect to computer. Geek did that but never set it up to work...the random spinning of emails and web browser pages was not fixed as it continues.

I purchased this service online. Then, you speak with someone who gets your appointment set. It was for a Saturday morning 8-12. They gave me a purchase number which they sent to my email. I printed it all off for my records. They didn't show up! I called in and gave them my order # which they claimed they didn't have in the computer. They told me to come to the store to straighten it out. I checked my credit card, and that's when I found it had been charged on the date that I placed the order and had set up the time. We got the charge removed from the card. If I had wanted to go to the store, I would not have ordered in-home service. Part of my problem was that my Surface Pro 4 (which I bought at Best Buy) was not "talking" to my Printer. Meanwhile, I lost an entire Saturday morning waiting for them to show up, and lost more time spent at the Credit Union to have the charge removed. I've complained, but I never heard back from anyone.

They arrive just liked was scheduled, very respectful and pleasant.

Tech was knowledgeable. New computer has a large outlook .BAK file which may have our lost email folders. Need Tech back to fix this issue. Call me to arrange time, Dale

Some screens of website to big when they were not before.

Tech was very nice and told me issue was fixed, but did not completely fix the issue. My printer only prints some things and my computer is slower than ever now! I am not very happy at this point as I rely on this computer for my job.

There was some improvement after he worked on the computer.

I was not able to print from my computer, it was fixed in a matter of minutes

The guys showed up on time they knew what to and were very helpful I would recommend them

Couldn’t get my laptop to connect with hew HP printer. Geek squad came and got it to contact. I’m still having problems printing from my laptop but have no issue when printing off my phone.

The guy that was sent out to fix my wife's computer was very nice and tried to solve the issues with her desktop computer...the real problem came 2 days later when the problems came back he told her to call him if any questions came up , problem is he never gave his number to her...Since he was a private company working for BB no one seems to know who came out for her to contact to get it fixed right. This run around is the same thing that they at Best buy have used on us instore but never really fixing the problems...