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  • Front. Geek Squad® - Computing Device Support and Simple Repair.

Computing Device Support and Simple Repair

SKU:
7857287
See Details

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 7,349 reviews

  • Geek Squad helped me with my emails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved my problems and thanks for your help again no

    I would recommend this to a friend

  • Geek Squad worked on my Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician solved my issue and was very Covid conscious.

    I would recommend this to a friend

  • Geek Squad tried to update new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent tried to retrieve my Outlook folders - system looks very different & difficult use

    No, I would not recommend this to a friend

  • The technician tha came to our home made my day.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 trips to Best Buy for computer problems. Unfortunately, the issue was not resolved. Waited a number of days for an appointment with a technician who finally got our computer up and running. That person was great!

    I would recommend this to a friend

  • Geek squad replaced my antivirus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and resolved my concerns.

    I would recommend this to a friend

  • updated computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I already did a review They got a lot of things up to date but called my printer a quicken printer so I had to load my HP officejet printer so things would print I don't know if I still have web root need to check that out

    I would recommend this to a friend

  • went good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mathew was very knowledge technical He helps me to understand my computer.

    I would recommend this to a friend

  • Do better Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I scheduled appointment the end of February to connect my home theater system back up. The appointment I was given was Wednesday, March 22nd. Geek squad sent a computer technician. After an hour of working on the system and a second trip to my home. I ended back where I started with system setup. I don't blame the computer technician. The fault is with Geek squad. Had Geek squad sent a home theater specialist the first time and told me I needed updated receiver. I wouldn't have wasted a whole day.

    No, I would not recommend this to a friend

  • In store assistance is hit or miss.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some instore members are just not as good as others. It's hit or miss to get a knowledgeable tech. Online support is generally better. I've had one inhome service call and the techs told me everything was fixed but left me with an email mess. ONline had to resolve it. Took several more hours.

    No, I would not recommend this to a friend

  • GaryM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job but can not now find his phone number and name.

    I would recommend this to a friend

  • Geek Squad resolved update issues with my pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pc upgrades fine now when there is a Windows update to be installed.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Geek squad didn't complete task

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect Printer to chrome book or connect Alex to network after 2 visits

    I would recommend this to a friend

  • The geek rep was very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek rep, Mike, understood the problem and was sympathetic to the lack of service previously received. He fixed the problem quickly.

    This review is from On-Site Device Setup

    I would recommend this to a friend

  • Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite yet needed to find right service in better time.

    I would recommend this to a friend

  • Helpful Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came out as very knowledgeable and friendly. The only issue was that the store screwed up the time slot which was supposed to be in the morning and they accidentally booked it for afternoon so I had to adjustment my whole schedule to make it work.

    I would recommend this to a friend

  • Installation of surround sound on tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my surround sound isn't working on 55" tv none

    I would recommend this to a friend

  • Frustrated regarding programs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this new computer but there is no way to bring up a program that will allow me to type a letter and I have spent hours trying to do it. How does the little door for a CD open?

    I would recommend this to a friend

  • Bobby tried hard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bobby fixed the soundbar which had stopped working with no obvious explanation, and tried to remedy the other problem,( improperly connected headphones). He said he needed a second technician to remove TV from wall.

    I would recommend this to a friend

  • Setting up appointment with Geek Squad was diffic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent corrected a connection problem with my home network.

    I would recommend this to a friend

  • Installation of a Brother printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup of the printer resulted in the printer not working correctly. Also, the printer doesn't always work quickly even now, a month later.

    I would recommend this to a friend
Page 192, Showing 3,821-3,840 of 7,349 reviews
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