Customer Ratings & Reviews

I have this new computer but there is no way to bring up a program that will allow me to type a letter and I have spent hours trying to do it. How does the little door for a CD open?

Feel more empowered with this service in place at a reasonable rate

The setup of the printer resulted in the printer not working correctly. Also, the printer doesn't always work quickly even now, a month later.

The agent who fixed my email problems was excellent.

On time, very informed on the subject and provided answers to questions.

Polite yet needed to find right service in better time.

Had to come out twice to fix same problem, but both people that came out were knowledgeable and kind, although they contradicted each other on fixing my Ring devices. Still having some issues with connectivity...

I have improved access with the new modem router combo.

Not happy at all with the process! I was inconvenienced twice when i got messages that my computer was completed and even scheduled appts for. TERRIBLE PHONE COSTUMER SERVICE!! When i did finally get it in and picked it up 5 weeks later, the guys were very confused because they thought it wasn't repaired and had to send it back but it was repaired!!

Got my WiFi working great, timely and works well with customers.

The agent corrected a connection problem with my home network.

I never had so much trouble getting in home tech service. The first time was July 11th when the tech never showed up nor never called. Now today, July 17th, I was scheduled for another in home appointment and I've been told after calling the 1-800 number that a tech would not be showing up again.

On my fifth attempt, I was able to schedule a geek squad visit for two weeks from now. I was disconnected by computer once and by phone twice, but the people I spoke with did well.

I eventually got the help I needed; however, I had a lot of trouble understanding the accent of the first person who helped me.

Well, Kim was efficient but it didn't seem to fix the problem with the television. He was polite and seemed efficient. Marsha Mulroney

Needed to have my TV system to be RESET to where I could control everything with my Firestick remote. Firestick is plugged into HDMI 4. When the TV is powered on I have to use the TV remote to scroll down to find HDMI 4, click it, then it loads my Firestick screen. The Tech was great/nice/courteous and even offered to come back the next day. I declined his offer. Issue went unresolved.

Wanted blue tooth speaker to play Circus radio while outside

service man did ok as to making my copy machine with scanner to work with my computer, however as to making my computer work better and faster and not freeze up , he flunked on tis park. Not happy.

My PC was returned to me in a supposedly ready-to-run condition. Unfortunately the system kept dropping ON and OFF and I had to spend untold numbers of hours to finally get it stabilized.

Never showed up at request time. Then called and said running later. I canceled because I told the representative I had to be at work at 1pm