Customer Ratings & Reviews
- SKU:
- 7857287
Customer reviews
Rating 4.7 out of 5 stars with 7356 reviews
(7,356 customer reviews)to a friend
Customers are saying
Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Lack of Customer Swevice ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called to not renew my Total Support contract when it expired in September. Best Buy cancelled right away instead of in September. I can not get anyone to correct this mistake. I have talked to four different people. This is the worst Customer Service ever.
No, I would not recommend this to a friendRated 2 out of 5 stars
No solution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent arrived promptly and was professional, however was unable to solve the issue.
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad is understaffed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 45 minute wait to speak to a rep on the phone. Went to BestBuy and waited 45 minutes to speak to a rep. I have a TWO WEEK WAIT for the Geek Squad to help me with my computer. TWO WEEKS WITHOUT INTERNET OR EMAIL. I wish there was an alternative. Promo says Geek Squad is available 24/7. Ha.
No, I would not recommend this to a friendRated 1 out of 5 stars
N/A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You are ABSOLUTELY TERRIBLE! Worst experience I've had with your company. I spent almost 7 hours on the phone today without any help resolving my printer problem. UNBELIEVABLE. Never again!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not show up decided he could not do the job ..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad We had it rescheduled twice and then the person decided they could not help us out It would have been nice if you guys told us before since we rushed home to from work the first time and you guys called and said you did not have the right technician for the job really ???? The second time you guys were scheduled to show up the guy canceled and said he was not able to fix the tv .. it would have been really nice to know that way before the the First-appointment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Many thanks for taking the time to share your thoughts. We aspire to provide the most accurate information the first time, every time. Clearly this is not what happened for you and for that we most sincerely apologize. Should you wish to discuss available options, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unacceptable Treatment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV delivered by delivery company. No installation, which I paid for. Called and complained and got a January 6 appointment. That got canceled over some parts issue, but no one told me. New appointment set up for January 21. Geeks farmed out the job to a local HVAC company. Never showed. Never called. I have a new appointment for January 27. Bet they ditch me again.
No, I would not recommend this to a friend- Pros mentioned:Service
Rated 1 out of 5 stars
Geek Squad agent rocks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent came to my residence and quickly resolved the issue.
I would recommend this to a friend Rated 2 out of 5 stars
GENERAL WORK NOPE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was accomplished, except for the tech telling me to upgrade and buy a new computer.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello zezee3 – I’m sorry that your recent on-site diagnostic revealed that the best solution for you was to move on to a new computer. We always want to be honest with our clients, and never sell them a service that won’t help make their computer run better. If you have any additional concerns, please don’t hesitate to give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further.
Rated 1 out of 5 stars
NO more Geek Squad for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I utilize Geek Squad services it is a toss-up on what kind of support or guidance I receive. It depends on the technician. The information is inconsistent, and they have been unsuccessful in helping me for the last year. I am super disappointed in the Geek Squad services!!! :(
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad repairs didn't last long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service guy came to do a simple service call and clean computer up (it was running really slow) and to get rid of security issues. He did do that, but it lasted about 30 minutes after he left. It was worse than before he came. I paid a considerable amount for this service, and I am not happy at all about this.
No, I would not recommend this to a friendRated 1 out of 5 stars
I called into squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made my computer worse than when I started talking to the squad. Was able to stay on my computer after rebooting go into Amazon & send himself a $220 dollar gift card. After working with the Geek Squad person in South America I received a call the next day he said he had been working with me, I was impressed, asked to get on my computer using Squad web page.
No, I would not recommend this to a friendRated 1 out of 5 stars
in home repair service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent did not fix problem. had to leave for next appt. charged $103.99 for in home service. not refunded, agent notes say fixed. brought desktop to store for repair. still no refund $103.99
No, I would not recommend this to a friendRated 1 out of 5 stars
Peaches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was delivered however the service men (third party) refused to reverse the freezer and refrigerator door.l was told by the Manager of Best Buy that it would not be a problem needless to say the second team that was called out didn’t do either. It’s just a simple process l was promised and rea reassured that it would be done
I would recommend this to a friendRated 1 out of 5 stars
Nothing done and I pay for geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I explained to the store that I needed an in home appointment EARLY because I have a vocal cord disability and am on medication. As of 1p.m. they still hadn't arrived. My in home appointment never happened. You people need to have something other than CALLING for customers that can't use a phone. Terrible customer service for those with a disability!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
NOT HAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GAVE UP WAITING AFTER ABOUT 45 MINUTES, WAITING FOR THE PERSON ON THE OTHER END OF THE CALL TO LET US KNOW IF A TECH APPT. COULD BE SCHEDULED FOR A IN-HOME INSPECTION OF OUR LG WASHING MACHINE. GOT TIRED OF THE MUSIC, AND NO RESPONSE. THE IN-STORE STAFF WAS EXTREMELY HELPFUL BUT WE GAVE UP AFTER A REALLY LONG WAIT TO GET A RESPONSE TO OUR PHONE CALL.
I would recommend this to a friendRated 2 out of 5 stars
Computer still not working correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well nice guy, but didn't do much and computer is still doing weird things!!!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Tamara was fair. Had to have another agent out to fix problems.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, the geek squad tech was super helpful and very knowledgeable.
This review is from On-Site Device Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi LauraM –
It’s outstanding to hear that your Agent provided a great experience and excellent service. Thanks for sharing with us!
Rated 2 out of 5 stars
Software issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents could not fix the problem. Not able to sync my iPad to my PC
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad no showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is the no show after waiting several hours Sat AM & then they claim they called me, it was horrible. I was amazed cause their service is typically great. u require me select if I'd refer Geek Squad- i honestly don't know after this. Guess I'd tell people about this & let that be the referral
I would recommend this to a friend
