Customer Ratings & Reviews

only one of two printer problems fixed. .

My computer went bad on me, had to get a new one! I had the geek squad help me setup my new computer it took almost two months and lose alot of information, they couldn't transfer most the information from old computer to my new one!

After waiting over one week to have my Samsung 55 inch frame tv diagnosed and repaired you sent a computer person instead of a home and tv specialist. Computer man apologized and gave me his managers number to straighten out problem. Manager was rude abrupt. Promised to call back. Never did. Baldwin sore manager Anthony however was most helpful

Never show up at my house yesterday . I’m very upset. This is my 4th appointment within 14 months: 1 was cancel and 2,3 and 4 was no show.

THE TECHIE APPARENTLY CAME, BUT FAILED TO KNOCK ON MY DOOR WHEN I DID NOT ANSWER. I LATER FOUND THAT MY DOORBELL BATTERY WAS BROKEN. MY OUTER STORM DOOR WAS OPEN AND HE NEEDED ONLY TO OPEN THAT AND CALL IN TO ME! INSTEAD, HE JUST LEFT. I AM CANCELLING B BUY SERVICE SINCE I AM NOT GETTING SERVICE!`

Wasted half my day waiting for service to arrive when Best Buy cancelled the appointment at last minute. Then tried to reschedule using internet system with no results. The online system is terrible. Confusing and absolutely no help to me.

While online with the Geek squad, I was transferred to another representative that allowed a person to log in to my account and not only empty my bank account but set up monthly deductions from Zelle. Do Not Trust the online subsidiaries used by Best Buy

TWO different remote agents failed to fix my issue. Signed off ticket claiming they HAD fixed it. Moved to in-home service to finally resolve the issue and agent never showed up. Didn't call to say he couldn't make it either.

I tried to have a tech come over and dail in my computer troubles, weeks in advance, took the day off of work, and they called early the arrival date and cancelled my appt. I was more that upset, didnt reschedule. Unhappy.

rep arrived on time, helped with computer problems, solved some, left after 1 hour, still had problrms, called and rep will be returning

still having the keyboard issues...but haven't called back yet to reschedule

He did nothing and gave up a wrong diagnoses, he said all of our files would be lost and that wasn't the case. I wasted $103.00 for NOTHING..

The agent looked at the situation and came up with the wrong diagnosis and did not apply any solution to fix the problem! Waste of my time!!! Will cancel this service and NEVER use again…

your over the phone tech lost all my data !! never called me back as he promised , and this data is my whole 50 year worth of ads , business info and pictures > OMG SHAME ON YOU ! Devastated Incompetence for sure . ~ & criminal for getting away with this

Shady. Insincere Hidden intent Not trustworthy therefore

Nobody told me they canceled my appointment. I went into the store to reschedule, I was re scheduled a month later. So, I’ve had to wait for over 2 months to get my request filled. Not the way I would run a business.

Geek corrupted my records/addresses on my desk top. Filed to resolve the issue we requested. Most disappointing service ever from Best Buy GEEK. Will never request This GEEK servicer to attend any issues. I will always recommend GEEK with the exception.

They came to my house told me that something was removed paid for the Service and it was not it keeos comming back

Agent was very kind and he helped fix our problem.

I've been dealing with my computer issue for 2 months and the computer only gets worse. You've made a mess of my computer and lost so much I have no idea what more I can do. The stress and the lack of a working computer has taken a tole on me and wasting unnecessary hours and days. I have always been a proponent of the Geek Squad but this mess is no longer tolerable