Customer Ratings & Reviews

I am not happy with Geek Squad. I need help!!!!!!!

Bad service I took off two days and no response from the Geek Squad what am I am paying $200.00 dollars for

Problem with on line support problems trying to talk to a person problem with person taking care of my problem!

You were WONDERFUL in coming out and fixing my computer problem S but now with the fix, I have many many other problems I think you caused???? HELP ! !

It 4 calls to make an appointment for a Logitech remote to be reprogrammed. When the tech arrived an hour late, he could not help because he was computer tech an did not know anything about remotes. Total Tech is a Total waste of time and money.!!!!!!!

I had an appointment with Michael at Geek Squad on 9/14/2022 to pick up my computer and have him explain to me and help me with the fix. He was exceptionally patient, kind, professional, knowledgeable, thorough and calm (often the younger techs seem to be in a hurry, talk too fast and barely make eye contact). I would score him at the highest number on each metric. I was looking forward to giving very positive feedback about this experience. Excellence needs to be acknowledged and rewarded, especially in Customer Service. We, the public, are not an easy lot to deal with.

Agent was not able to upgrade laptop to Windows 10, after being told by 2 other agents that it could be done. Agent was not able to remove desktop icons that we asked him to do

When I requested this service, I was quoted a price of $49.99 but when work was completed I was told and charged a total of $99.99. I have complained to the Geek Squad about this, but to no avail. I will bring this complaint to a higher source and will never get Geek Squad again for service based on their pricing practices.

very professional. He worked very efficiently and was very knowledgeable. Discovered the problem very quickly. And addressed the situation. Thank You

. The guy came out said … this doesn’t work and left. I am asking for my member repair refund 180.00 for nothing. This is a fraud

Ordered a boom box and received a CD player. But its Christmas and very hectic so I guess that's the reason. But I can't say enough good things about Geek Squad Policy. It's fantastic.

Just to troubleshoot they took few days to setup an appointment. This service suppose to be fast and effective. Also they didn't do the job to my expectations.

The experience from beginning to end was unequivocally the worst tech purchase of my life. Sold me a computer with an internal CD burner. When I dropped off my hard-drive for data transfer, somehow miraculously my laptop was switched either by accident or maliciously with a very cheap Laptop with no burner.

Best Buy will not back their warranties. Was sold the wrong computer 2 years ago and they refuse to make it right. Computer serviced 7 times and still doesn’t work

Can not print from our iPads, iPhones, MAC, Widows PC

Tech finished connecting my printer and it worked for 3 1/2 weeks. Now will not print tho wireless connection says it is connected. Blue light just runs back and forth

I would recommend Geek Squad, but not the man I had, he was short, irritable, rude. He did not want to be here and noting was accomplished. Never again, not him

I canceled this since they canceled appointment without notifying me. Then asked me to wait 2 weekd - after already waiting 4 weeks! They are refunding my money.

Customer service was horrible need local tech support instead of outsourcing

No one mounted the computer, monitor, or anything else. It has been five weeks since I bought it and yet I am still awaiting. Extremely disappointed