Customer Ratings & Reviews

Wifi still not working properly. Geek representative not responsive.

Couldn't get through to the Geek Squad on the phone to set up an appointment, so went into the store to do it. Then they never showed up. No call, no apology.

I still can't get my emails on my i pad. He should have written clear step by step instructions down or made the correction for me.

Sam came in to our house and was very professional, efficient, friendly and very knowledgeable. This is the second time he has been here. Dont want anybody else. He just did normal maintenance on our device and every time it was better than the las time he did the maintenance. Sam is an asset!!!!

The Geek squad helped me to be able to use my computer to my better advantage, from the way I was using it!!~

They would not fix my computer without an appointment and then told me it would take 3 days to transfer data. your live chat person told me I could pick it up and have everything transferred while I waited.

Agent was unable or unwilling to get my 3 computers to talk to each other. He said he was unable or unwilling to do it. Waste of money. Can you send somebody that can do it. All 3 are Windows 10 PRO

The agents were more than helpful, not only did they do an excellent job of setting up the new TV, they very patiently showed my elderly mother how to use the remote & access her favorite channels. The Geek Squad was well worth the cost in my estimation. When we had connectivity problems they were able to determine that the cable box was defective and coached me on how to request the replacement.

I have not made a purchase. Why have you done this false purchase?

I spent 1hr:4min on the phone, spoke to 3 people, only to be hung up on. Got nothing accomplished. The person could of called me back, sadly, they did not.

The agent who installed the steamer kit did not tighten it enough. Now when I use the steaming functionality of my dryer it leaks water!! I guess I have to figure out how to tighten myself.

Agent told me to take projector to tbe store for repair. I did and store said dont do repairs. Even if I pay for repairs store wont take it. Complete waste of money

TECH SHOWED NO INTEREST IN HELPING ME UNDERSTAND THE PRODUCT INSTALLED.

A know it all, without finding out problem. Came in said nothing wrong here. Well something is wrong. I had Cox here they did fix somethings, but still had problems. Why I called Greeks

trying to make bluray movies but I still can't make any

So far it is a month since my printer worked Will someone tell me why a Tech member is treated so poorly.n $199/yearly for no satisfaction

I do not want to speak up. Good service was only buying moment. Nothing useful service after that. As a result, my new computer is still handicap condition.

Very poor directions. I've set up many printers over the years for myself and family and this was the most aggravating.

Agent put together the vacuum cleaner that I'd bought and couldn't figure out. He was very understanding and nice about it.

The Agent’s name is Angelo and he installed and set up my new hp printer. I purchased a printer that I really liked, but I didn’t really understand the dynamics of purchasing “compatible” equipment. Of course my current computers we out of date and what was to be a simple hook up turned into a complete update project for Angelo. He is a computer genius and is very professional and has the patience of a saint. He basically got me up and running and it made my learning curve effortless. He knew my anxiety with new equipment and I made the transition very smoothly. He made as much as possible the same as on my old printer so I would not need to relearn everything. If you are a Senior Citizen and either your computer or printer just don’t work anymore seriously consider The Geek Squad or as I call them My Hero Squad and if you can see if you can request Angelo —-he is so knowledgeable and yet he understands that not everyone has a technology background and we need all the help we can get. Angelo, I truly appreciate the help and guidance you provided to me. Than you