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  • Front. Geek Squad® - Computing Device Support and Simple Repair.

Computing Device Support and Simple Repair

SKU:
7857287
See Details

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 7,349 reviews

  • Not used yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not used it yet so it is difficult to rate the remote selector. Perhaps if you can give me a week or so to evaluate its use I will be able to complete this.

    I would recommend this to a friend

  • TV problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not analyize problem and suggested "fix" which they followed up with refusal to do further repair.

    No, I would not recommend this to a friend

  • No one came

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one showed up on the appointment day and then I was put at the bottom of the list- waiting a month for service!!!

    No, I would not recommend this to a friend

  • Setyings on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was Told my computer was fine. However, it still didnt connect Had to get Geek Squad to my home to reset something

    I would recommend this to a friend

  • Wasn't told that they were going to charge me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cancelled this appointment when I found out that they BEST BUY was going to charge me for a service that I already paid for and shouldn't have been charged.

    No, I would not recommend this to a friend

  • APPOINTMENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appointment was scheduled. I waited 12 hours; . THEY DID NOT SHOW UP OR CALL.

    No, I would not recommend this to a friend

  • Utterly dismal outcome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most tasks unfulfilled. the technician failed in most assigned tasks. Dismal.

    No, I would not recommend this to a friend

  • DON'T WANT TO USE ANY MORE,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never showed up, this was the third time they didn't show up I would like a refund on my Warranty and close it out thank

    No, I would not recommend this to a friend

  • Computer issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were not able to fix my computer. They said they were not sure what the problem was.

    No, I would not recommend this to a friend

  • Nothing done as yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sorry to say I have still not received the service I was supposed to. I am waiting for service over 4 weeks.

    I would recommend this to a friend

  • Geek Squad - Nobody assumes responsibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will not correct thier admitted mistakes. Because of a store mistake the service apologized but I still have to wait 2 more weeks

    No, I would not recommend this to a friend

  • Work incomplete.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was coming back to review a different remote option but never came back or contacted us. Would you please follow up? Thanks.

    I would recommend this to a friend

  • Useless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely useless. 3 trips by different techs and accomplished nothing. Promised to call back. Have heard nothing.

    No, I would not recommend this to a friend

  • Computer and printer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did nit show up when scheduled, now another appointment a month later. I’m disgusted and disappointed.

    No, I would not recommend this to a friend

  • I should not have been charged for this service, t

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech saw immediately that it could not be fixed and said I would not be charged for this. Was a credit issued? The tech was 5 star but I have seen the credit therefore 1 star rating

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No show and no notification till 4PM that nobody was coming

    No, I would not recommend this to a friend

  • Bad and Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're talking about the $49.99 and $99.99 service, see my dispute for details. If you're talking about the assembly of my desk, it went beautifully.

    I would recommend this to a friend

  • agent a no show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad agent canceled my appointment and i had to wait a week for another

    No, I would not recommend this to a friend

  • Abysmal service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is lost in ozone layer. No one knows where it is

    No, I would not recommend this to a friend

  • Automatic Annual help renewal?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very surprised to learn that i made a recent purchase!?! So you just automatically renewed an annual online help support contract? WHAT?

    No, I would not recommend this to a friend
Page 205, Showing 4,081-4,100 of 7,349 reviews
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