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  • Front. Geek Squad® - Computing Device Support and Simple Repair.

Computing Device Support and Simple Repair

SKU:
7857287
See Details

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 7,349 reviews

  • No show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0.... He never showed up didn't call and never reported the no show to his employer

    No, I would not recommend this to a friend

  • Poor repair job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer still doesn't work properly; and it has developed a new problem.

    No, I would not recommend this to a friend

  • geek squad home visit for $300..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek help..$300.00 out of pocket..even filling this out cuts me off so all I hope to say is..ask a grandchild. Cheaper and better.

    No, I would not recommend this to a friend

  • transferring data to new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    four agent not solved, disconnected calls, repeating problem over and over. lack to provide update on an issue

    I would recommend this to a friend

  • Geek Squad DID NOT show up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad never showed up, after waiting six hours for someone to arrive.

    No, I would not recommend this to a friend

  • no help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    charged for office excel word and powerpoint for one year was never activated.

    No, I would not recommend this to a friend

  • another qeek squad screw up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this set up has not happened the printer is still in the box!!!

    No, I would not recommend this to a friend

  • Harmony remote issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appeared as though he did not know what to do to fix

    No, I would not recommend this to a friend

  • Geek Squad assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did not show or call several times was a no- show

    No, I would not recommend this to a friend

  • Geek Squad was no help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guy couldn't fix my computer problem. In fact I think he made it worse. After he left my Amazon account was messed up.

    No, I would not recommend this to a friend

  • VR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have no knowledge of VR. LEARN VR SO YOU CAN BE UP TO DATE WITH CUSTOMERS!!!!!

    No, I would not recommend this to a friend

  • I want all my money back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one showed up the day of our reservation. unbelievable

    No, I would not recommend this to a friend

  • Geek Squad appliances didn't fix the issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to check my fridge door that installed incorrectly.

    No, I would not recommend this to a friend

  • No one came !!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one came. Yet you send me notification the work was completed! I called and it took forever to get a live person! This is very sorry service!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We never want a client to go unversed. We're sorry about that miscommunication. please call us at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this with you and try to get a new appointment set up.

  • Lousy response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never responded No appointment to resolve problem

    No, I would not recommend this to a friend

  • Best Buy cancelled appt AND tried to bill me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service experience in my life! Hours of my I will never get back but I can make sure I never have a chance at that experience again!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We're grateful you took a moment to write your review, but unhappy to hear that there have been complications with your service. If needed, please call us at (800) GEEK-SQUAD or (800) 433-5778 for further support with these concerns.

  • Pros mentioned:
    Ease of use, Knowledge

    Great Job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel from Geek Squad arrived on time, took care of our problem while explaining everything he did as he did. He also gave us a refresher course on how to get the most out of our computer.

    I would recommend this to a friend

  • sickkgeeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The an was sick when he got here. His name is Ryan. We were sick a few days later

    No, I would not recommend this to a friend

  • GEEK SQUAD NEVER SHOWED UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Agent never showed up. Text message said appointment was between noon and eight pm.

    No, I would not recommend this to a friend

  • The agent was 2 hours late

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have rescheduled and have told Geek Squad that I will not allow Christopher to enter my house.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for letting us know about this. We never want to arrive late. We're confident you'll have a much better experience with your next appointment. Please call us at (800) GEEKSQUAD or (800) 433-5778 if you have any other concerns.

Page 206, Showing 4,101-4,120 of 7,349 reviews
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