Customer Ratings & Reviews

I forgot my screen password, thinking it was obvious, and that I had written it down. I had many things to do, and the phone tech, who was unable to do it remotely, said I could take it to Best Buy, or have the geek squad come out. I knew it would cost me a little extra, for the home service, but I’m busy trying to remodel my home and was also wanting eyes on my entire setup, to check for issues. The tech, put on booties, was polite, efficient, and friendly. I was handy, if he needed me, to answer questions. All went well and I was able to get back to take care of administrative tasks.

Customer told me they would never let geek squad in there house again. Did not go well.

Made an appointment for them to help me with my new TVs and theynever showed up.

Thanks to the Geek tech who was friendly assist me in downloading my itune. Explained and was informational on the product.

Too long to write……wrong agent. Wrong date. Complete screw up

Worse than initial problem Communications were terrible

Service yet to be provided agent unable to keep appointment

The agent was not helpful to me at all. I did not get the problem resolved.

The appt was canceled by Geek squad after I had to wait a month for the appt

Very little exp. on repairing the Office program problem.

Absolute Waste Of Time Did Nothing To Improve Or Understand The Situation

He was on time, knowledgeable, efficient, friendly. He solved my problems and corrected them. I would request him again.

Had to cancel because it was not scheduled properly.

Technician never showed and i was never contacted.

tech had to be reminded to add programs as written on purchase order...got hone had to call to have one added, again

The Geek Squad computer expert didn’t do what needed to be done to activate my windows 10.

Spent 3 hours trying then charged me $53 & left. Dell had to come onl il ne for $149 & fix it.

Geek Squad Tech home visit. Well worth the money. Had been trying to get problem solved with remote Geek Squad a few times but could not. Home Tech found problem within minutes of inspecting computer. Changed certain selections and added others to stop/reduce problems. Also cleaned up and streamlined computer to run more efficiently. Tech was very nice and explained everything he was doing. Would procure service again and recommend it.

I am extremely pleased with the service provided by Frederick, your Geek Squad technician. He is knowledgeable, courteous, and an absolute professional. He spent the time needed to help us resolve our computer problem and recommended a solution which we are extremely happy with. Thank you, Frederick for all of your help! You provided excellent customer service and we can't tell you how much we appreciate it! Because of you, I will let others know what a great service the Geek Squad provides.

The agent was very knowledgeable, extremely helpful and took the time to explain my options. He was able to communicate in a clear and simple way. The service was provided quickly and very professional. He took the time to make sure everything was working properly. One of the best customer service provider I have ever received. Thank you very much!