Customer Ratings & Reviews

The Geek Squad computer expert didn’t do what needed to be done to activate my windows 10.

Spent 3 hours trying then charged me $53 & left. Dell had to come onl il ne for $149 & fix it.

Geek Squad Tech home visit. Well worth the money. Had been trying to get problem solved with remote Geek Squad a few times but could not. Home Tech found problem within minutes of inspecting computer. Changed certain selections and added others to stop/reduce problems. Also cleaned up and streamlined computer to run more efficiently. Tech was very nice and explained everything he was doing. Would procure service again and recommend it.

I am extremely pleased with the service provided by Frederick, your Geek Squad technician. He is knowledgeable, courteous, and an absolute professional. He spent the time needed to help us resolve our computer problem and recommended a solution which we are extremely happy with. Thank you, Frederick for all of your help! You provided excellent customer service and we can't tell you how much we appreciate it! Because of you, I will let others know what a great service the Geek Squad provides.

The agent was very knowledgeable, extremely helpful and took the time to explain my options. He was able to communicate in a clear and simple way. The service was provided quickly and very professional. He took the time to make sure everything was working properly. One of the best customer service provider I have ever received. Thank you very much!

The Geek Squad always provides excellent service and are always friendly, professional and knowledgeable,

I have always had A 100%Great experience with Best buy Geek Squad. The technicians are extremely knowledgeable kind, considerate, clean through and well versed in all applications. I have had many purchases through best buy this year And have been Satisfied With purchases, tech and installations! They are crossed trained in all aspects of appliance and everything home! You are in good hands with Best Buy

The technician did a great job installing my new computer. He was very professional and knowledgeable.

I am very Happy with the service I recieved fro m The Geek Squad Cam Eyer was very knowledgeable , He came to our home diagnosised the issue I was having with my computer and printer. and than came back and set up my new computer and rechecked the printer and all is back in good working order. Cam thankyou for al lof your help, It was a pleasure to have your help and expertise, FUn having things back in workin order'Sincerely,Ann Permer

The agents came and connected my devices. They were very professional and knew exactly what to do. It was such a pleasure to have them fix my problems and for me to not have to deal with the issues. I would absolutely recommend getting their service. They have saved me from having anxiety from technological problems that totally frustrate me. Will definitely re purchase when contract is over!

Delighted i speaking with the young lady that helped with my laptop matter. She reviewed or diagnosed my problem by phone (new to me) and advised me of the parts that my agent would need for my home visit. She was thorough and knowledgeable. My agent that made the home call was also very knowledgeble and fast and very neat. He resolved my issue at home and left me better than anyone had ever done.

My Geek Squad agent provided me with the most professional service while consolidating info from several computers and tablets. He not only was a great problem solver & technically knowledgeable, he also was an outstanding educator! I learned so much from him and am now much more confident using my technology.

Jeffrey Gill, your Traverse City - Northwest Michigan regional Geek Squad rep, is exceptional - vastly knowledgeable of computer product, patient, respectful, with superior problem-solving capability. Thank you for hiring definitely a high-quality, high value individual.

It was really interesting what was happening with my PC, but the geek squad expert patiently and cleverly found the problem. I know a thing or two about PCs myself and have custom built PCs and modified them before and this was beyond me, but I was impressed with the Geek Squad person who helped me out and went above and beyond.

After purchasing a complete new computer system - computer, monitor, external hard drive, modem and router combination, flat bed scanner, and new printer, the external hard drive and the monitor both died within a month. The initial Geek Squad setup was not the problem, just like everything - got new manufacturer junk. No issues with replacement, but found during all of the corrective process that my first Geek Squad installer set things up their way I assume, and not my way. Heads up - make sure you ask them, or they ask you how you want things installed. Anyway, a second Geek Squad Agent was called to set up my failed replacements and fix my set up, so I could effectively use my computer. Had been using computers for 25 years and was like Greek. Sure it must have been easy for them and hard for me. Anyway, the second agent had no issues with me at all and easily changed several things to something understandable and the way I wanted. Anyway, he was great, and have no issues, at least at this time. A second job that was five stars!

Agent Noel repair service was ABSOLUTELY OUTSTANDING. He displayed a high degree of knowledge on all aspects of computer functions and was extremely friendly and polite. His service FAR EXCEEDED MY EXPEXTATIONS. He is truly the BEST Geek Squad Agent I have ever encounted. I strongly recommend he be recognized as the BEST Geek Squad Agent for your organigation.

Getting the Geek Squad in for repairs was the best thing I have ever done. Working direct with MicroSoft was a frustrating waste of time and money. The Geek Squad was professional, knowledgeable and on time with the ability to correct my issues. My annual contract is well worth the cost.

Best Buy is extremely fortunate to have Michael working for the Geek Squad. He is professional, knowledgeable, and responsible. He solves every issue, complex or simple, I might have, with my computer. He also has the ability to explain complicated problems in simple terms, so that I can understand.

the tech's repaired my computer in very fast time. when home visits were scheduled they usually early to arrive only after making contact and clearing it. everyone was super friendly and made it very easy to ask questions and understand the answers. very proffessional

Agent JS was patient, professional, and able to teach me how to use my computer. I can't praise him enough for helping me through my time of need. Thank you for instilling me with the confidence I needed.