Customer Ratings & Reviews

Cliff installed and set up my new computer. He was very knowledgable. He was very thorough and made sure i didn't have any questions or problems before he left. I will be requesting Cliff on my next Geek Squad appointment.

Chris Sterig made necessary adjustments to my computer after an update made normal functioning impossible. He was extremely knowledgeable, professional & personable. Great Job!!

The agent (Kat) was able to solve the problem I was having with my new computer. In addition, she was able to help me with a texting issue I was having. She was prompt, personable, and efficient.

A young man came to my home for computer repair following a virus that took over in many areas. I was so pleased with the level of his understanding and he taught me how to prevent this same problem happening again. I am so thankful that an intelligent employee took complete care and repaired what previously appeared to be all lost. I definitely will continue to use Geek Squad in the future because of this totally positive experience. Many thanks to James.

The technician was extremely knowledgeable and thorough. He solved my problem and then restarted my computer to double check that everything was working correctly.

I have made two recent calls to the Geek Squad. The first representative was a man named Michael. I've had this guy before, and apparently he knows who I am. I can tell by the tone of his voice he knows who I am, and it is obvious he doesn't like me. This time I had a question about robo calls and he pulled up the information, and when I told him I wanted to write it down, he hung up. My second call was with a lady, who was very kind and helpful, an asset to the Geek Squad. If I ever get that Michael again, I'm going to hang up. As I said before this Michael apparently knew who I was because he asked no questions about anything and said he had all my information.

Agent was friendly and knowledgable. I would give it a 5 star rating but he messed up on putting in the network name. I had to spen a couple hours after he left puttting in passwords to all the devices. Had a lot of trouble with the phone. Also messed up on the receipt, Device works great.

I had a problem with an installed backup program. One Best Buy oline expert tried to fix it, but couldn't. They refunded my money, and suggested I try an in-home Geek service. So I did. A very pleasant, competant Best Buy Geek came to my home, and worked on it. It seemed to be fixed - great relief! But the next day the problem was back. I asked for another refund, but was told they'd like another chance, so I said OK. The third Geek did it, AND showed me how to handle the program! I was very happy to NOT get my money back. They are determined to succeed! Good for them! J. B.

I have had the pleasure to deal with Todd Evans three times and he's always extremely professional and knowledgeable

He was very helpful. We appreciate him helping us. He was thoughtful and fix our problem.

The agent was knowledgeable and very helpful. He took every effort to make sure that he fixed my problem in a professional and courteous manner.

Excellent service. Very professional, knowledge of job, very pleasant to work with. On time.

Geek squad helped me with my MacBook issue. Very knowledgeable, professional and courteous. Best Buy is very fortunate to have these individuals in its employment.

the geek squad mounted my tv on the wall, installed Roku in the bedroom tv, removed all my cable boxes and installed an antenna for local channels. They were very efficient, friendly and helpful

The technician was knowledgeable & quick. He attached my new HP wireless printer to my new Samsung laptop, tablet & phone. Plus he made sure I could perform printing from each.

The tech was knowledgeable, professional, and dedicated to making everything just right for my situation.

Jurgin arrived on time and was very, very knowledgeable. He was helpful in giving us tips on the use of our new laptop, truly appreciated.

The Best Buy Geek Squad team were attentive to my concerns. They were knowledgable and friendly.

We purchased a new computer from Best Buy - Mother Board on the old one died. Dennis Reed is our "All Time" favorite Technician. We have always (for 50 years) had our computers custom build and installed. We trusted Dennis to recommend a new computer off the shelf. He recommended the same computer that I had narrowed my search down to - without knowing my thoughts. From previous work for us - he knew our computer needs. We were able to do some of the set up process - but needed assistance on other aspects involved with the computer. He helped us with the renewal and installation of our Microsoft 365/One Drive package. He gave a great tutorial on the use of this software and the new Windows 11 that came in the new computer. He did all this while the software was downloading and Installing. He helped find data and files that we could not locate in the new Windows 11 / Microsoft 365 / One Drive configuration. We had an extensive list of questions and issues to be addressed - Dennis answered all questions and resolved all the issues on the list in a very efficient and effective manner. Dennis is very easy to work with - he explains things in layman's language and does not talk down to you. My only hesitation in doing this review is that I do not want everyone to ask for Dennis - so I am able to get him when needed. Would highly recommend the Geek Squad service - plus you get an extended warranty on your products when you are a member. And the guys and gals in the Store were good also.

Geek Squad changed carrier and sim cards in our family cellphones. They were very professional, and service minded.