Customer Ratings & Reviews

Excellent representative for Best Buy. Listened to my concerns and explained everything to me. Very professional, knowledgeable and polite,

The agent checked out my slow moving computer. He suggested I buy a new cord and with his fixes and the new cord that he showed me how to B install my computer is working fast again. He Did say my dell was not built for windows 11 which was upgrading when I purchased it. The salesman and I had a discussion and he knew I might upgrade at some point. Just do you know. I may be in the market again as the fix Is not permanent. But I’m not happy with having to buy a new computer so soon.

Geek Squad Agent, Jade, performed our annual clean up on our desktop computers and helped fix items in need of correction. Great service and very knowledgeable agent.

At the Saratoga Springs store I worked with Xavier and Nick to find the right computer for a home application. Both Nick and Xavier took their time with me explaining features and benefits on various models. Nick helped me through the check-out process where I was using multiple payment options. he made the entire purchase a seamless exchange. Ross, from the GEEK Squad handled the set-up for us, Everything was brought up to speed, data was transferred, our preferences were installed and it was all done flawlessly. Great experience all around. The store team was extremely knowledgable and helpful. (And GEEK Squad is well worth the investment)

Professional, quick, and respectful service! Knowledgeable, and proficient was my technician

Agents were efficient and polite. They knew their business and solve the issues promptly. They were also able to answer questions not related to my issue. Very well trained personnel.

DAN WAS VERY KNOWLEDGABLE. HE CLEANED UP A MESS AND WAS VERY PATIENT WITH ME AND ALL MY QUESTIONS.

Excellent in every way. Arrived on time, clear explanations, Patient and friemdly. Extremely knowledgable.

Installation was great. Installers wore masks and booties to keep us safe and my home clean. The were fast and efficient and were very courteous.

They were very helpful. I was very satisfied with their knowledge,

the service was wonderful on time called me he was on time with the other person they kind polite and very professional and very knowledgeable

The technicians assigned to set-up my new computer were knowledgeable, professional and friendly.

Jeremy was fantastic He was able to fix my problem that at least 2 others couldn't. He was very knowledgeable and quick.

Extremely good and knowledgeable. Friendly and very helpful.

Brian was great transfering all my files to my new computer. He was friendly and professional. It took no time at all.

Excellent service, courteous, prprofessional and knowledgeable technician. Quickly optimized my computer for better performance.

Greg set up my iPad and the mouse for my new MacBook Pro. As usual, he was super helpful and knowledgeable.

I can’t say enough wonderful things about our Geek Squad visit! We were very much in need of unscrambling two apple accounts with 2 macs, 2 phones, and two iPads. All the information on these accounts had been combined, and resulted in an impossible situation. Our Geek Squad fix-it man came and fixed all the problems for us with patience, knowledge and explanations which were easy to understand and follow. He is a real credit to the Geek Squad!! Please say a big THANK YOU for us! We will renew our Geek Squad contract again and again knowing that technicians like him are part of the Squad!

We are very satisfied with our Geek Squad Membership! It has already paid for itself. If you have several electronic devices, it is so helpful to have repair back-up, especially when you work from home. Not being electronics savvy, I need this service to feel more secure that I can keep working with the fewest interruptions possible. Ryan is very knowledgeable, and we have confidence that any problems that come up will be solved.

The agent, Fred, spent a lot of time setting up my new computer. He was able to retrieve data from the old drive which made me very happy not having to try to restore it. He also went the extra mile to make things easier for me to see since I have a vision issue. Fred is knowledgeable, professional, and very comfortable to deal with.