Customer Ratings & Reviews

Brian was great transfering all my files to my new computer. He was friendly and professional. It took no time at all.

I can’t say enough wonderful things about our Geek Squad visit! We were very much in need of unscrambling two apple accounts with 2 macs, 2 phones, and two iPads. All the information on these accounts had been combined, and resulted in an impossible situation. Our Geek Squad fix-it man came and fixed all the problems for us with patience, knowledge and explanations which were easy to understand and follow. He is a real credit to the Geek Squad!! Please say a big THANK YOU for us! We will renew our Geek Squad contract again and again knowing that technicians like him are part of the Squad!

They were very helpful. I was very satisfied with their knowledge,

Greg set up my iPad and the mouse for my new MacBook Pro. As usual, he was super helpful and knowledgeable.

Extremely good and knowledgeable. Friendly and very helpful.

We are very satisfied with our Geek Squad Membership! It has already paid for itself. If you have several electronic devices, it is so helpful to have repair back-up, especially when you work from home. Not being electronics savvy, I need this service to feel more secure that I can keep working with the fewest interruptions possible. Ryan is very knowledgeable, and we have confidence that any problems that come up will be solved.

The service was excellent, waiting time was minimal to non-existent. My computer runs fine now! Have always had great results from Geek Squad!!!!!

The tech that came to my house was very professional and courteous and helped me understand my computer and he fixed my problems

We give Gabriel Bazada 5 stars! He was very knowledgeable, efficient, and polite. He opened the boxes with the 2 computers and setup both of them. He also removed the hard drives from both computers. The laptop was a lot of work because in order to take out the hard drive he had to take it apart. He also gave my husband and me a lesson in the operation of the computers. We couldn't be more pleased with the service Gabriel gave us. He made everything easy. He was great!

Always have great service from 'The Geek Squad' - Very knowledgeable and helpful with electronic setups...

Ted did his magic with competence, speed and tolerance (for my lack of technical knowledge), He explained the steps in the procedures, the expected results and his availability for future problem solving. Best of all, it was a one-on-one situation - person to person - a treat in today’s world of faceless, indifferent, automated Q/A technology. Thanks, Geek Squad in general and, specifically, Theodore Viahdi.

As Windows 8.1 is discontinued, but the software will continue to function; & after 1/10/2023, your computer running Windows 8.1 will no longer receive security updates. My desk top died & I called Geek Squad at home, he suggested taking into store to see if his "diagnosis" was correct - hard drive gone. It was, left it to be replaced and picked up today. They were able to transfer data to the new one.

The total tech representatives are AWESOME. The last tech that I had was ABSOLUTELY FANTASTIC. His name was Bobby Rasnick he setup all my new devices and explained their function. I am over 70 yrs and I am trying to keep up with all the changes. I have only gotten this far because the Total Tech At-home Service is available. PLEASE DO NOT DISCOUNTINE THIS SERVICE IN OUR PLANS.

The agent, Fred, spent a lot of time setting up my new computer. He was able to retrieve data from the old drive which made me very happy not having to try to restore it. He also went the extra mile to make things easier for me to see since I have a vision issue. Fred is knowledgeable, professional, and very comfortable to deal with.

The Geek Squad Techs that came to our home and set up 2 new computers and a new router did a wonderful job. However, I will never recommend the online Geek Squad Techs at the second level. The first level Tech, the first ones you talk to, are fine and helpful. The last 4 times that the first level techs transfred me to the second level tech to have some problems fix, they messed up my computer each of the 4 times.

On time, knowledgeable and helpful. He solved my problem.

Gustavo resolved my computer issues quickly, professionally and efficiently. He was very helpful and knowledgeable!

The tech's were professional and knowledgable. They quickly resolved my issues

Everything was perfect on time, very professional and efficient. I’m extremely satisfied with the results.

Our Geek was very helpful answering all of our questions. He was very polite & knowledgeable.