Customer Ratings & Reviews

Nick did a fantastic job updating my computer and answering all my questions!

Professional, knowledgeable, and friendly. They make computer problems go away.

The problem was getting on to the internet and why not. The Geek Squad was able to diagnose the situation a;nd also the reason for lack of internet connection in a professional . I was not chided because of my lack of computer knowledge, They were very courteous and knowledgble. Very relieved wih the service.

the Geek expert arrived promptly at the agreed time, asked a few questions about my goals {perfectly at the level of my understanding} and then spent a short time reviewing my computers at home. Then, with a methodical process solved my main goals and gave me several other choices to further improve the systems used by everyone in the family.

Worked efficiently, fast and comprehensively. Very professional.

My computer was giving me a problem that the over the phone Geek Squad could not fix. Geek Squad came to my home to assist. The tech support was very nice and knowledgeable. He corrected my computer problem and told me what computer to buy when I was able to upgrade. He was very honest and able to help me plan for future purchases.

Geek Squad's in-person, onsite service for me was prompt, efficient, and very helpful. Calling Geek Squad online service is a request to be intercepted by crooks who crash one's computer and try to abuse customers and steal money. I will never again use Geek Squad's online service - it can be a time-consuming costly mess.

Geek Squad is GREAT! Too bad you can never talk with them on the phone. When you call Best Buy, you go to a call center. When you purchase the item the call center said would be "Perfect". The Geek Squad come out to install, then you get the real correct advise and they do the job, then you're done, except returning all the stuff the call center had you buy.

Agent restored my sanity and my iMac performance. very professional and thorough!

All the agents are very helpful, knowledgeable and patient.

He was on time and went right to work. Very pleasant and knowledgeable. He fixed the problem but did let us know that because of the age of the laptop it may not last. He offered a part to keep the laptop working but I declined it to save the money since he was able to get it connected. He was very upfront about it possibly going out again. Thank you Brian for your excellent service.

He was very knowledgeable and friendly. He showed me how. to use new printer.

The agent checked my PC for viruses and malware. Upgraded to Windows 11; installed shortcuts and favorites; answered all my questions. Will definitely ask for this agent if I have further PC problems. He was excellent in explaining things to me.

The agent fixed my computer and got rid of the virus.He was quick and knowledgeable.Very pleased with the results

Our electronics were a perfect fit. It worked the first time plugged in and has continued to operate flawlessly since installation. When I did have aproblem caused by an electrical spike, the Geek Squad came out in two days and rebooted my system and I have benn up and running ever since.

I have used Geek Squad for years. I have their Total Tec Plan. When I need any kind of assistance they are always there to give me a hand. They not only help fix my problem, they are courteous, understanding, and always going the extra step. I am a lifer with Geek Squad!

The agent,Ed ,was most helpful& personable- He was very patient & found the best solution for my need of simplifying the sharing use of my desktop setup & purchase of a new monitor - he is a definite problem solver! It was nice to know that I can rely on his help if needed with future questions-

Double Agent Toby Evans was friendly and very efficient. He completed the task quickly. I appreciated that he explained what he was doing as he went along. His explanation of Geek Squad's membership plan was clear; the pitch for membership just right in tone.

The agent checked my brand new computer (only used for one hour), was honest and declared it a lemon, helped me box it up, and called the store to tell them I was coming in for a replacement. His honesty and professionalism saved me countless hours and many dollars. I love Geek Squad.

Dan W was very knowledgeable experience and patience. He explained everything throughly and always asked if there were any questions. He was very friendly and made us feel very comfortable. I would definitely recommend him as a valuable employee to Best Buy.