Customer Ratings & Reviews

Josh Hines always does a fantastic job of trouble shooting, installations, etc. He is the TOP information resource for any kind of technology! I am blessed to have him as an Educator to actually teach me what I need to know in this tech world! Best Buy needs to give him a RAISE! He didn't ask me to say that!

The agent set up my new laptop. Also he was very helpful in that he explained the various procedures that I must follow to operate my new laptop If I remember, his name is Steve. Please pass on my thanks

A previous Geek, who found my computer to be beyond repair, recommended I buy this brand of desk top I had never heard of. The Geek who installed it talked about the features and why it was good for me, although, not his favorite It is important that my uses be primary in selection. He patiently set it up, transferred the data from the data from the old computer and my laptop. Always thorough and professional. The Geek squad keeps this old person updated.

The Geek Squad agent corrected several problems in my computer and trained me in some procedures so that I could get full use of my computer’s capabilities. At 75 years old, I’m computer savvy, thanks to that agent.

The technician arrived on time, as he indicated he would and went to work cleaning up the computer and leaving it in total working order. Before his work, the was as slow and molasses and thereafter, it was smooth sailing.

Dan Wolf was extremely knowledgeale and helpful. I could easily reccommend him to other people. PS: I amextremely sorry this review took so long. Could you please let Dan Wolf know that I am sorry it took this long to do this evaluation and let him know that I appreciate his help very much

problem solved polite and professional very happy with outcome

Desktop Computer seemed like it crashed but power did come back on. Wanted to be sure all was backed up just in case computer was on its last breath. Service was amazing and all checked and found to be operating and back up working perfectly. Excellent service!

I think this survey is for the in-store service I received this week of March 14, 2024 at the Downey, CA Best Buy store; the young lady was thorough, professional and understanding; solved my problem.

Was able to learn certain functions like making folders on my computer- — Would love afebt to leave a print out or sent a printed review if what we went over. It was hard for me to understand my handwritten notes. They were made while completing tasks on my new desktop.

Very knowledgeable, professional and thorough. Great job.

Excellent! Service and knowledge! Very friendly!!!

Jose is the Best!! Came to my home twice. Transferred all files to my new laptop, installed Windows 11 and Webroot. Came back a second time to set up monitor and speakers. He really knows his stuff, and he took the time to answer all of my questions. I have had no issues or problems with my new system.

The Geek Squad came to my home and made changes to my desktop computer. It then worked faster and with fewer problems. I have found Geek Squad support to be well worth the cost. It seems like once a year viruses seem to find a way to get past the screening programs and do their damage. Geek Squad does their thing and I am back in business.

The agents ran a diagnostic on my computer and replaced my failing hard drive with a new solid state drive and transferred the info on the old drive to the new one. They were pleasant and professional and the job was completed within the time frame quoted.

Computer and printer problems. Did a perfect job. Very knowledgeable.

the agent asked the right question and was able to fix the problem right. She explained the issue and fixed it right away. The agent was well trained and expiained it in a way that i easily understood by me.

The agents cleaned up my computer, reset the default programming to Google Chrome apps, copied my hard drive onto a larger, new hard drive and reinstalled the new drive. Everything was completed in 2 days. The computer is much faster and thus far, it is working like a new system!

The agent Cody came on time and seemed to know exactly what to do to get my computer working again! I was so nervous it wouldn't start but he made me feel very happy because he fixed it right away. He was friendly and made me feel comfortable.

The agent/agents installed my new computer, however we ran into quite a few bumps along the way. Nothing to do with their skills or knowledge, just things that came up during the installation. They hung in there way above and beyond to make sure that everything got installed and worked correctly. Couldn't have asked for anything more.