Customer Ratings & Reviews

Geek Squad via phone couldn't access my Chrome Book to help me solve a problem. An agent came to my house and easily showed me what I needed to know and also, per my request, connected my cell phone to my wifi so I could receive texts and make calls which I was unable to do before.

At home, the agent quickly found the problem - a bad main HD. We discussed options and later I took the PC in to the store and the promised 2 day repair was completed in a couple of hours and by dinner time, I had the PC back in the office at home.

The agent helped my husband to understand how to work his new iPad. He would have been lost without that help. They were also very helpful in transferring information from our old devices to the new ones we purchased at Best Buy.

The agent resolved my speed problem with my extenders. Knowledgeable, professional, and personal. Explained the problem and solution in non-tech English. This is the second time I have used them. I am a total tech member. Do your homework. It's worth every penny.

My Cell phone was haywire so I made an appointment with the Geek Squad. They worked it out and fixed it. I was glad that they are there to help. The person was very professional. If you are not tech savvy than the Geek Squad is the best place to go.

The agent fixed my computer and brought my files back. He was also able to cleanup and fix my husband’s computer. The agent was patient and able to answer our questions so that we understood what was done. This is our second time to have a tech visit and help us with our computers and for us it’s a great decision.

I was very pleased with the service The Geek Squad representative provided. He was professional, courteous and provided clear explanations of what he was repairing and why. I would definitely use Geek Squad services again!

The Geek Squad dude, Nathan, I think, was absolutely AMAZING. Extremely helpful and fixed my issues I was having for months that your internal team could not seem to fix or figure it out. Great Job to the dude that came out.

Brian is wonderful! Works great with me & my problems. Helps me in everyway possible! As well as the (I forgot his name) at the Best Buy in Liberty was very polite & patient with me - assiting me in all my different purchases & recommendations & education. Great, helpful and outstanding people!

The Geek Squad agent was extremely helpful with installing my new tech I purchased from Best Buy. This device allows by disabled wife to feel secure by calling me for help when needs mem

Justin our Geek Squad Agent answered all of questions and concerns regarding our new laptop. In addition, Justin made our new laptop easier to use when scanning is needed. Questions were answered in a way we could understand.

The agents helped me with setting up my computer, coming from 2 computers to one computer and making sure all our WiFi, modem, printers, and peripherals were all connected correctly.

Came up with a fix for my husband, who is handicapped, to use a television as a computer monitor. Also helped with Alexa components that we were having trouble with. Great job!!! Can't say enough on how helpful and thoughtful he was in helping my husband deal with the new equipment.

The gent set up my new printer and then answered a lot of questions about how to use my printer with my computer as well as other questions about the computer. Best of all we purchased your plan for free help in the future if we need the Geek squad to help.

Codee, the Geek Squad agent that came to my home for assistance was a Godsend. He's very knowledgeable, and quite helpful. He even took time to walk me thru the processes. I was extremely grateful for his help. Best Buy is lucky to have him.

It took over almost 6 months to finally have a printer that worked with the computer I bought from Best Buy. Timon is always excellent but I shouldn’t have to have him out here 3 to 5 times to accomplish having a printer and a computer work together. The reason we finally got a printer to work that I physically gave up and brought the printer that was sold to me and the computer and came back to the Best Buy store store And just stood there until they provided me with the combination that would work . and now you’re increasing the amount of having the geek squad available to us, but providing us with much less service if we renew our service contract with you. That is not a very good customer relations move on the part of Best Buy.

Kyle was most helpful to me ,getting my computer all repaired .Cleaned up my computer and got my internet working correctly. I depend on the Geek squad to keep my computer updated and running as efficiently as possible as I depend on my computer for business purposes.

Geek Squad visited my home and immediately started solving my computer problems, and set up many apps and programs that I was having difficulties setting up on my own.

Agent got my Mac Mini to talk to its monitor and rewired my iMac to remove the old Time Machine. He explained what he was doing and got everything working again.

Technician was outstanding, knowledgeable and helpful would give 6 stars however, first and second call to get tech went to I believe India and as experience was rated one. Very hard to understand and couldn’t help because of my lack of knowledge or the fact that my computer was very slow which is why I called in the first place.