Customer Ratings & Reviews

Jake was here right as scheduled. He addressed the problem and tuned up the computer. He is personable and had great knowledge of these devices.

I was having trouble with my Computer and was afraid it had been compromised. I took it in to Best Buy and the Geek Squad removed several items and now it seems to be working just fine

The guys you send out are all knowledgeable and, especially important to us low-tech people, patient and nice. Steven did a lot to help me, as Stacy did before. I hope I can get one or the other of them next time.

Having computer problems. Jonathan A. was sent out to my home. Explained everything he was doing in easy to understand terms. Problem quickly solved. He has been here before to work on my computer and has always done an excellent, prompt job. Thanks Jonathan and Best Buy.

Jeff H. gave me the best service I've ever had. He was very professional as well as very personable. I had quite a few issues - he fixed them all. If I ever need service again - I hope I get him!

the agents mounted my T.V and set up a;; the apps entered passwords as needed even called netflix to make sure i got it trough tmoble then they checked my lap top to make suer it was in working order tehy worked with me to make sure my passwords were save I could not have done this without their help i am a dissabled Vetran it is hard for me to get to the store this total tech is a great program the agents were vrey profissnal and courtius . before the left the asked me if their was anything else i wanted them to d o top knotch employess i would be proud to call them friends Danny Ray Brown

The agent diagnosed and resolved my issue. He did while being very polite, friendly, and efficient.

my experience with the Geek Squid has been good. I still need to know just what all they can work with me on. I just purchased a new Sony Smart TV, and need some education, as how best to use it!

We only get the best service from the Geek Squad! All reps are well-qualified and extremely knowledgeable; however, we favor James the best! He knows it all.

Two service men from Geek Squad fixed a security issue that I could not figure out for a couple of weeks. They kept in contact and showed up right on time. It took them around 15 minutes to get everything up and running again.

The agent was quick and out the door. Amazing. Definitely like having the service so they can come to our home as we can't walk much into the store.

Jacob provided exemplary service from the initial phone call to the completion of the task. Knowing that many businesses are placing less emphasis on quality customer service, it’s impressive to see it being implemented at Best Buy.

Geek Squad arrived on time, listened to my concerns and efficiently addressed them. They answered all my questions and advised me of their recommendations.

The Geek Squad adjusted the receiver to reconnect to tv correctly and fixed the volume issue we were having due to Comcast messing it up. We just resigned up for Total Tech Services again as we love the service provided.

Best Buy mistakenly set this up as a computer tech appointment when it was actually to set up a computer DESK. The tech that came out so graciously set up the desk anyway and did an excellent job.

Jay was on time, knowledgeable, efficient, courteous and got it right the first time. It's been about three weeks since he fixed our problem and there have been no printer or networking complications since then.

The service and the product were both exemplary !! The Geek Sq. member (Alex Helm) was extremely helpful !

The Geek Squad and Manager, Thomas Aplington, are the best! They fixed a rotten situation from another store and turned it upside down to fix it and make a happy loyal customer to their store.

Your agent was very personal and sweet. He got right down to business and fixed our printer issue perfectly. He was awesome and knowledgeable.

As a very senior man who has given up driving, to have the Geek Squad come to my home and solve my problem is great. I was able to talk to the agent and watch his work.