Customer Ratings & Reviews

Best Buy mistakenly set this up as a computer tech appointment when it was actually to set up a computer DESK. The tech that came out so graciously set up the desk anyway and did an excellent job.

the agents mounted my T.V and set up a;; the apps entered passwords as needed even called netflix to make sure i got it trough tmoble then they checked my lap top to make suer it was in working order tehy worked with me to make sure my passwords were save I could not have done this without their help i am a dissabled Vetran it is hard for me to get to the store this total tech is a great program the agents were vrey profissnal and courtius . before the left the asked me if their was anything else i wanted them to d o top knotch employess i would be proud to call them friends Danny Ray Brown

Laurel fixed my printer woes and made some minor adjustments on my computer ... she does a great job ... one little hiccup in the scheduling (not Laurel's fault, tho) came about when i kept getting different windows as to Laurel's arrival time ...

How can we give Austin 10 stars!?! Polite, professional, thorough & patient! I have been hearing raves about Austin from my parents for months and today I was actually here when he rode in to save the day! Had a "simple" router issue but thanks to his pre-visit phone call he was came prepared to switch us to Roku so we can be free from ZITO forever! Both "simple" fixes, were of course not as straight forward as expected, which is why we have TotalTech! Not only does Austin take care of the issue but he kindly explains what & why he is doing to resolve, set-up, etc. He is also very good at letting us know about things we need to request from Verizon so we will have the best user experience. These are things tied to that service and cannot be provided by BestBuy - we would have Austin fix everything if we could!! 10 TEN STARS for Austin!

The Geek Squad and Manager, Thomas Aplington, are the best! They fixed a rotten situation from another store and turned it upside down to fix it and make a happy loyal customer to their store.

Jake was here right as scheduled. He addressed the problem and tuned up the computer. He is personable and had great knowledge of these devices.

I was so impressed with the support that your gentleman gave me. I am not tech savy but I listened and learned from him. pleasant and slow speaking didn't get upset when I asked more questions

IN home service agent was very helpful and patient with all my questions. I usually bring my computers in for service but was unable to do so this time so I really value the im home service provided.

Someone hacked into my computer. I have a service contract with The Geek Squad so brought my computer into my local Best Buy and 2 days later my computer was back to normal. I really appreciate the service I receive. Geek Squad membership is a good investment

We only get the best service from the Geek Squad! All reps are well-qualified and extremely knowledgeable; however, we favor James the best! He knows it all.

Bryan called to let me know he was 20 minutes away and that was good. Then he came and got right to work bringing my new cellphone up-to-date and setting it up for easy use. He also added the photo gallery to my computer. I want to adopt him.

Geek Squad arrived on time, listened to my concerns and efficiently addressed them. They answered all my questions and advised me of their recommendations.

As a very senior man who has given up driving, to have the Geek Squad come to my home and solve my problem is great. I was able to talk to the agent and watch his work.

The agent was quick and out the door. Amazing. Definitely like having the service so they can come to our home as we can't walk much into the store.

After purchasing the tech team support for one year, I used it to evaluate new computer at home and transfer data from old computer to new one at store. Very pleased with service and professionalism.

Adam did a great job troubleshooting my pc and laptop in a timely and professional manner. His friendliness and expertise is very much appreciated. Please commend him for his fine service call. Thank you so much! God Bless!

Will w/Geek Squad breaks down in simple terms the issues & concerns I had with my computer & printer. Having in-home visit is extremely important for this elderly person.

they called before they came, installed our tv, showed us how to work our remote and entered our codes so we could watch our shows on nextflex and ect. very courteous and I am glad I have geek squad .

Your agent was very personal and sweet. He got right down to business and fixed our printer issue perfectly. He was awesome and knowledgeable.

The agent troubleshot and resolved the email issues with Outlook. He did an outstanding job and exhibited professionalism in all areas of his assignment.