Customer Ratings & Reviews

Nathan came to our home and fixed our problem immediately. He was patient and polite and extremely kind to us. We appreciated all of this help and will get in touch when we need his help again.

I prefer Geek Agent to come to my home rather take CPU to store. Agent arrived on time and was very efficient finding and resolving my computer issue. Also answered questions helpfully. No hesitation in recommending services of the Geek Squad.

The geek squad worked on our desk top computer. It is working better, but we are still having some issues, so we will have to have them come back.

Technician took care of problems that remained after one computer had been services at the store in early 2023. He also made the computer work more efficiently.

My Geek Squad tech was on time! I previously had Geek Squad set up my new printer ordered from Best Buy. This time my tech agent paired my tablet to my printer. Now I can print from my phone or tablet. He also checked why my exterior security computer & camera weren't working. He diagnosed probable problem & told me how to resolve it. Tech is knowledgeable, fast, friendly and patient to make sure I fully understand anything I needed to learn. Having Geek Squad access saves me time, stress & not having to drive, park, drag in equipment, wait & repeat to return home is extremely worth it to me.

Derek was extremely knowlegeable and helpful. Great attitude and always positive. He explained the issues and solved our problems.

The agent arrived on time; knowledgeable; polite, quick - - just wonderful! Unconfused my computer (or me) and it's been running fine since he was here! Thank you!

Cody and his assistant were extremely personable, articulate, and helpful, including offering correction suggestions to things they observed. Extremely happy with their service. I'd give them a 10.

I love Geek Squad! These guys (and gals) are always professional and friendly, and their expertise is exceptional. Thank you Geek Squad for always providing the best customers service.

The agent diagnosed and resolved my issue. He did while being very polite, friendly, and efficient.

The agent did an excellent job setting up my new laptop and printer, plus fixing some glitches in the photos that did not transfer the way I wanted them to from my old laptop to my new one.

Jared fixed all our problems and answered all our questions in a very friendly and courteous manner. He is extremely professional and courteous and we can't thank him enough!

Jamal Walton was very professional and polite. We certainly appreciated him being on time and working hard to resolve our issue.

The gentleman that was here listented to me and fixed the problems I had with my computer. That was 2 days ago and it is working JUST GREAT!!!! He is wonderful and I appreciate his work. Gloria Carlson

On time, patient with clients and thorough. Many thanks. Friends had recommended Geek Squad and continue with you service. Our group are senior seniors... WBW

As always, the services I received from the Geek Squad installer was outstanding! In addition to an excellent set-up, he also explained and demonstrated how to use the machine.

The computer one-drive was removed from my computer (as requested). He connected my printer where it was easier for me to use, and put Word on my toolbar. Everything was explained and done in record time.

I bought a membership 2 months ago and it has already been WELL WORTH it! The GS got 2 of my old computers up and running like new, and their in-home visit was absolutley STELLAR! I belive the kid;s name was Reese that visited, and the guy was just awesome! He knew exactly what to do, how to do it, and even showed me few things. If I could give Reese 10 stars, I'd say make it 11, because he went above and beyond what I was asking for. Thank you Universe for the gift of the Geek Squad!! I would ABSOLUTELY recommend the Best Buy membership!

The service and the product were both exemplary !! The Geek Sq. member (Alex Helm) was extremely helpful !

Terrific service, friendly, prompt, and accurate. After much work we were able to get the issue resolved. Thanks Ash and the Geeks!