Customer Ratings & Reviews

Sean is just terrific. He is patient and kind. Very knowledgeable and thoughtful. He is the only Geek Squad technician I trust. The very BEST!!!

This Tech was great in helping but the recovery with my computer was terrible and had to go back twice and still had issues! Turbo tax was not backed, many favorites, health documents lost, icons, and spent hours online trying to get help. Its a hit and miss getting real help to solve your problems and one time a girl at the end of her shift left me and disconnected and never called me back. The last tech who showed up to my house was great and repaired many concerns but still word was lost and never backed up at the store and he installed for me but original documents i can't find. Terrible store repair with good instructions left for them!

Tech was very polite and supportive with answering our questions and showing us things on the computer to keep it running properly. She did a great job, arrived timely and thanked us.

Steven was on time and great service in all areas! He is an excellent representative of Best Buy even though he seems more stressed than last year!

Ruben has been here before from Geek Squad. He has always been professional, competent, and takes the time to explain things in a way I can understand.

Great service, fast and more than competent. Went the extra miles in making sure I was satisfied with what was accomplished. Took the time to explain everything to me.

The agent checked out everything that was of concern to me. Had everything up and running like it was supposed to very quickly.

Geek Squad was very helpful setting up my new device, helping me with other devices, and answering so many questions for me. I am so glad to have Geek Squad and really depend on them!

The agent Bartholomew was a top-notch professional with installation of my computer. He also took the time to explain how to utilize the equipment.

The gentleman put my computer back to my liking after I had it in to be cleaned after I was hacked. He worked with me Explaining what I did not understand. I am very pleased to be able to use my computer again!

Technician made follow up to help with Arlo Camera system. The technician Sixto is an attribute to the Geek Squad. He is very professional, personable. Customer support and taking care of any issues we have is his main concern.

The service by the Geek representative made me understand tech better than I imagined after installation of monitor and its interaction with the PC.

Having your own tech support has been invaluable. They clean up your computer and are able to diagnose most problems and fix them. I wouldn’t be without this service .

Ethan, the agent, is always nice and professional. He answers questions with an explanation that is easy to understand.

Our agent kept us informed when he was delayed. He arrived at the new time. He was courteous, knowledgeable, and efficient. We were satisfied with the service he provided.

My tech was outstanding. David was knowledgeable kind and patient. Awesome customer service he was impressive. Thank you David

Your Agent/Representative, Tanner Davis, came to my house to help me get rid of my computer problems. He was very professional, courteous, and neat. He did a masterful job on my computer. It's working so great now! Thanks again.

Agent Robert Spurling was very knowledgeable, pleasant and respectful in completing several items with my desktop and printer in lot less time than I had expected. I will be looking forward having him again when needed.

Agent Krystal Gallegos was very polite and more the ready to help me with my computer. Very knowledgeable. I was VERY pleased.

Caleb was prompt, knowlegeable, listened, and pleasantly interacted with us until we identified the problem and he corrected it. Thank you!