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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 7,357 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tristan did probably the best job of addressing and explaining the "fixes" he did here of any tech we have had service our account. Although I may end up messing something else up he fixed all that I know of and explained each.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV's and ROKU Professionally installed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trevor was wonderful. He installed ROKU units and mounted a TV's for us. He was very pleasant and was very good at explaining how to work the new equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time, was professional & efficient. Was reassured by the time he left that all was well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad fixed problems with Microsoft on three computers, and gave me a quick fix on my printer. All work was great.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Awesome service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the service provided by the tech, Chris, I believe! He was very knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad checked my computer for virus.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came for repair of my computer. He ran test to see that the computer was operating at it maximum capacity and I was very pleased with his work.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    The very best Tech!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent updated my computer(s) and addressed all the questions and issues I had. He's the best tech that I've worked with; he's very patient and easy to understand. I'll only work with him from now on!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    My computer was fixed within minutes.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent service and very well trained professionals. Always feel safe and well handled by this group of technicians.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Computer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, we were having computer problems and the agent fixed the computer and we have not had any other problems, thank you Geek Squad!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Justin Fixed My Problem with Safari.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Justin did a wonderful job getting Safari to work again. He explained what he was doing and succeeded in his mission. So grateful.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    GREAT JOB

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he knew what he was doing and did it quickly! not knowing a computer from a hole in the ground, he spoke to me with words i understood. Tell him THANK YOU!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    All Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He completed the tast quickly and efficiently!!! He was on time and called to let me know when he would arrive.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    HP Printer issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The knowledge and assistance of the tech who came to our home was outstanding. Provided great service and had excellent customer service skills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home visit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely nice technician who patiently worked on my computer to discover the problem. And found my files when others thought they were lost.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Took Care of All My Computer Errors!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Scott was wonderful, he took care of all my issues with my computer system, and app's that were gone he was able to retreive! So happy I purchased the additional service it was so well worth it! Thank you Scott!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad to the rescue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a storm knocked out my desktop computer, my daughter tried to restart it without success. The agent was here a very short time and it has been perfect ever since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dani

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This person knew what the problem was and took care of it right away. Would highly recommend this person to come back to work on my equipment if I needed someone. Very likeable and neatly dressed.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Superb Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete computer, MS Office and printer setup. All done proficiently and professionally. Dominick was the epitome of professionalism and represented the Geek Squad well.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek swad helped me with my computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was on time, courteous, and very knowledgeable. He fixed the problem and taught me some new ways to deal with similar problems. Overall a great session.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad to the rescue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The member of the Geek Squad was extremely helpful and friendly and solve multiple issues for me.

    I would recommend this to a friend