Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 7,349 reviews
Rated 5 out of 5 stars
TV's and ROKU Professionally installed
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Trevor was wonderful. He installed ROKU units and mounted a TV's for us. He was very pleasant and was very good at explaining how to work the new equipment.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Computer seervice
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our agent kept us informed when he was delayed. He arrived at the new time. He was courteous, knowledgeable, and efficient. We were satisfied with the service he provided.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
Geek Squad checked my computer for virus.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The technician came for repair of my computer. He ran test to see that the computer was operating at it maximum capacity and I was very pleased with his work.
I would recommend this to a friend
Rated 5 out of 5 stars
Home visit
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Extremely nice technician who patiently worked on my computer to discover the problem. And found my files when others thought they were lost.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
HP Printer issues
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The knowledge and assistance of the tech who came to our home was outstanding. Provided great service and had excellent customer service skills.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
GREAT JOB
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
he knew what he was doing and did it quickly! not knowing a computer from a hole in the ground, he spoke to me with words i understood. Tell him THANK YOU!
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Geek Squad is the best
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Support staff are always terrific. Knowledgeable, curtious, on time, wanting to make customer happy.
I would recommend this to a friend
Pros mentioned:
Professionalism
Rated 5 out of 5 stars
Geek Squad saved the day!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
They were very professional and informative about correcting my problem. It was a pleasant experience as usual.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
Well done.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very professional assistance. The technician corrected all the glitches on our computer and we were very pleased with the results.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Geek Squad got my computer back to running for me
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The gentleman put my computer back to my liking after I had it in to be cleaned after I was hacked. He worked with me Explaining what I did not understand. I am very pleased to be able to use my computer again!
I would recommend this to a friend
Rated 5 out of 5 stars
Great employees
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
A geek squad came to the house; installed the item and then explained how it works in terms that we understood.
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Geek Squad connected printer!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent Jeffrey cleaned our computer and connected it to the printer. He provides professional and valuable service.
I would recommend this to a friend
Rated 5 out of 5 stars
Jonathan is highly qualified
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Jonathan was cery knowlegable
He got the computer up and running i. No time. He is an asset to Bestbuy.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
Geek performed computer maintenance
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent performed my computer maintenance, identified any problems and made suggestions for future better performance of my computer.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek squad care
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent came and fixed my computer so I could use it again and showed me steps upgrade it.
I would recommend this to a friend
Pros mentioned:
Professionalism
Rated 5 out of 5 stars
Arlo Camera System Troubleshooting Support
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Technician made follow up to help with Arlo Camera system. The technician Sixto is an attribute to the Geek Squad. He is very professional, personable. Customer support and taking care of any issues we have is his main concern.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Geek swad helped me with my computer.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent was on time, courteous, and very knowledgeable.
He fixed the problem and taught me some new ways to deal with similar problems. Overall a great session.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Geek Squad removed hard drive from my computer.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent removed my hard drive from my computer and answered all my questions. He was very polite, helpful and knowledgeable.
I would recommend this to a friend
Rated 5 out of 5 stars
Long time waiting
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad came and did in 45min what I could not do in 2 years. I was completely satisfied with the agent and the service
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
Geek Squad to the rescue.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
After a storm knocked out my desktop computer, my daughter tried to restart it without success. The agent was here a very short time and it has been perfect ever since.