Customer Ratings & Reviews

The agent who arrived to perform the service, reported the controller's bluetooth was not operational. And it cannot be repaired. He suggested I the entire Quest 2 for store credit. Because Best Buy no longer replaces the Quest 2. The service was free. About 3-weeks later, I spoke with Meta on another matter. When I was asked, if there was anything else I needed help with. I mentioned the controller. Meta promptly replaced the controller with a refurbished one!

Agent Andrew arrived to solve a problem with having to sign in to my Microsoft account every 3 hours, but when I said I'd bought a laptop I didn't really want, he found one quite close to my dream machine. He made a lot of money for Best Buy that day: I got the laptop, an optical drive, and 2 years of TotalTech support. Plus, he demonstrated patience, expertise, and a willingness to go far above and beyond what anybody could have expected. But best of all, he freed me from a long nightmare of a keylogger who had caused me stress and grief for 2 years. Thank you, Andrew and Best Buy.

Absolutely professional and extremely helpful is the best way to sum up the service provided by the Geek Squad.

My Geek, Brian Resek, keeps my computers running smoothly & answers all my questions/requests! He's punctual & keeps me informed as to his arrival. 5 stars for sure!

He's very knowledgeable, answered all my concerns and explained things that I don't have to worry about doing the anti virus because the PC is already set up .

The agents did a tune up on my laptop in record time. Also the agents in the Crystal Lake location were all very helpful

Very professional assistance. The technician corrected all the glitches on our computer and we were very pleased with the results.

Excellent service. Greatly exceeded expectations. Had a wide ranging knowledge of computers.

The agents mounted, installed and connected my TV with all my devices. They were very professionals and at the same time very courteous. I’m very satisfied with everything.

The agent performed my computer maintenance, identified any problems and made suggestions for future better performance of my computer.

She was quick and efficient. She answered all of our questions and was on her way. We were simply satisfied with her work and would call her back again.

The Geek Squad fixed the problem and in no time my computer was working again. He was very helpful and took the time to explain everything as I am not very tech literate as I am 71 years old.

Had my computer fixed due to issues i had with it Geek Squad was here and repaired it explained everything to me took me though the steps of what he doing. Very happy with the Geek Squad.

The agents fixed my router that Optimum messed up. The agents online, on the phone and individuals that came to my house have always been super polite and efficient.

The agent guided me through using my laptop—just the basics, which is what I needed.

Very productive and beneficial session. Our computer is really cleaned up and running much better. Thank you so much Stephen for working with us. It was a pleasant experience.

The agent removed my hard drive from my computer and answered all my questions. He was very polite, helpful and knowledgeable.

The agent Jeffrey cleaned our computer and connected it to the printer. He provides professional and valuable service.

very fast and Efficient. I've apricated your help with my computer. thank you, Geek, squad. Duane Jacobs Jr i also Like web root very well.

Geek Squad came and did in 45min what I could not do in 2 years. I was completely satisfied with the agent and the service