Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 7,349 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job like he does all ways The tech is very smart, thank you for his service.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The geek squad helper was wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was a tremendous help and I needed that. I’m old and still not comfortable with computers so his patience and expertise made the problems I was having reasonably easy for me to grasp.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The best technician ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shaun K is the best. Professional who really knows his stuff. Very friendly and cares about his client. Rare quality these days. Put a star on his time card.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    The BEST!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christy was excellent. She knows what she's doing, explains everything, and is fast! I like having an expert that I can access when I need them.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad installed my printer quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was efficient and friendly. He provided me with helpful hints and help me set up my printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you, Brandon, from Geeks at Home Service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the newest I-pad. Geek Squad transferred the data from my older I-pad which I was giving to my husband to use. The new I-pad wanted me to use Touch ID which I couldn’t do because of my age and tremors. I ended up getting Brandon from Geeks-at-home and he fixed my new I-pad so all I had to do was push the top button and then slide to turn it off. Thank you, Brandon, for being understanding and helping me to be able to turn my new I-pad off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad repairs my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent evaluated the problem on my computer in less than a hour and resulted in a easy fix due that I had an extra printer on hand.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    GEEK SQUAD/ PROBLEM SOLVERS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent was extremely professional and quickly resolved the problem. I wouldn't hesitate to recommend the geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Computer Update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was excellent and took care of everything. He knew exact toy the problem and took care of it in 5 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    outstanding

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out standing worker, he nnew what to do. He knowns his job very will.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad repaired an issue with my compuy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad member was very efficient and knowledgeable. He was friendly and helpful. He answered all my questions and assisted me with another problem and provided advice that solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a service I truly appreciate. I couldn’t get my old computer to come alive after I moved. My tech got me up and running! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad/Total Tech is awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did all that was needed to get my computer up and running again and was extremely patient in answering all my questions. I would not be without Total Tech service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The service provider was available and came over quickly. The provider solved my problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech got my computer back working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did well and were really nice. My computer started back working.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Printer for MAC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have Geek Squad out to get printer connected to my MAC. They did a great job. So glad to have Total Tech

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Helpful and polite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient and knowledgeable. He explained everything as he went along and suggested methods for better performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on setup. Terrific knowledge of computer and systems. Able to make process easy and understandable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    He was easy explaining everything

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came to my home was very explicit and explain and resolved all involvement of how to print and how to deal resolving problems with printers and computers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    happy customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new computer system, monitor & printer. Without the assistance on the Geek Squad in the store and the home service it would have not gone as smooth as it did. Thankful for everyone!

    I would recommend this to a friend
Sponsored