Customer Ratings & Reviews

The agent completed troubleshooting on my laptop. He deleted excess temporary files and defragmented broken links, which enabled the computer to run better.

The agent restored my tabs.Relocated them. Answered my concerns about my internet service.Reviewed the performance of my older computer.

The agent helped me with tech support regarding my personal computer. He answered many questions and concerns I had and was very polite and patient.

Jake always does an excellent job. He is very knowledgeable in his field and makes sure all bases are covered when he completes the task. Highly recommend!

Jon did an excellent job of setting up new Mac air and printer. Also helped us to get started on Mac as we had another pc prior to this purchase. I recommend Jon completely.

I purchased Geek Squad support when I bought my new computer. I have used them twice and find them to be very helpful. Worth it to me.

I couldn't figure out how to make our PS5 connect wireless, for some reason it kept saying the signal wasn't strong enough, which I knew wasn't right. Megan. the tech that was sent out, is a wizard! I'm not sure what she did, nor do I care! Just pleased she was able to resolve my issue. Thanks again Geek Squad, and glad again for Best Buy Total Tech Support! Worth it!

the agents came to my home and installed a new printer.they were on time ,nice and well mannered.they explained everything in detail and made sure it worked properly.

The agents that have been to my house have been surpurb. They have been extremely helpful to me on several occasions

Excellent service and very knowledgeable. Highly recommend this tech to anyone.

Punctual, polite, respectful, knowledgeable, efficient- what else can I say. My Geek Squad service technician was wonderful!

Excellent service very nice and knowledable person Definitely knew his stuff and explantion was wondetful

The agents mounted it correctly and did a fantastic job

agents patiently answered my questions. I especially appreciated their help because I am self-taught and 82 years old

A Geek Squad professional came and worked on my computer. I was so pleased with the service I received. He fixed everything I had on my list.

The Geek Squad service I received was very good. The gentleman that did the service was very helpful and solved my issues. He was very patient in answering all my questions and concerns.

The agent helped me with multiple different things and was so helpful and knowledgeable. The Geek Squad was the best investment I invested in.

Dennis from the Geek Squad is the best! So knowledgeable and very courteous!

The technician came to my home and fixed several problems for me….printer, computer, & browser. His knowledge was amazing. I was thoroughly satisfied with his expeditious work.

The process to actually get initial appointment scheduled was a complete nightmare. I got disconnected a couple times and agents never called back. After speaking with multiple customer support agents I finally got the appointment set up but literally a month wait. However, Agent Eric Pulley was so helpful and thorough with explaining processes. I can't say enough positive on his ability to resolve everything with such little time given for the appointment.