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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 7,357 reviews
  • Rated 5 out of 5 stars

    needs help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All did a great job of addressing the problem and looking for a solution

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Excellet service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The worker was very helpful. Will use it the future,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with the knowledge and support for the Geek Squad members/. They are courteous, patient and friendly when explaining service.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    geek squad was helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed me how to use dropbox. Showed me where files were located. Agent was smart , knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Routine work on Computer and installed You Tube fo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent Jason Finnimore did routine check up on my computer, my wife's tablet, and put in new ink for my printer. In addition I asked Jason if he could install the You Tube Channel with the the NFL package on my Television. Jason has been my go to Geek squad agent for a long time. Jason does outstanding work. In closing I would again like to personally thank Geek Squad agent Jason Finnimore for the excellent work he does.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fixed computer problem .. couldn’t log in

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my computer problem quickly and answered questions I had. Was patient and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very great, skilled, organized, and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad fixed my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my laptop! and also hooked up Alexa in no time! Very efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient fix of my printer communications problem. The technician arrived right on time and was able to complete the fix very quickly. He didn't make me feel stupid because some of the problem was my own doing. As a former IT professional (pre-PC), I like it when techs don't bog you down in jargon that is unfamiliar or beyond my own knowledge & expertise.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    He was great!…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was prompt, kept me informed, and fixed my problem!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech was knowledgeable and helpful with my computer concerns. wonderful person! highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job was done to my satisfaction. Installer was very congenial. Had to seek additional help and this was done in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AllenBanks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did what he was here for me with no trouble. Set up was quick and then worked on another desktop for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian was great setting up the computer..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care setting up our new computer he did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and Printer Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job for me setting up my computer and transferring all of my files and programs.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    very nice guy came out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better service then i have seen in a long time..Even the people from call center were nice and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer problem solved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent discovered the problem with my computer quickly and was able to correct the problem quicly.

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 5 out of 5 stars

    Lake Sylvia Guy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job of assisting me with hard drive issues as well as other computer problems during an in-home tech session!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experence

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time and installed my computer and printer. He was pleasant and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad does a great job AGAIN!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent once again helped me with all my computer needs. Most appreciate their knowledge and their answers to my questions. Very good job,

    I would recommend this to a friend