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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 7,357 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer set up goes well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean set up my computer in a way I never would have thought of and I ABSOLUTELY love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Agent fixing my internet connection issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent brought the part and showed me what to do. Fixed my issue instantly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality service but an unwelcome surprise at end

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to the house 1-1-24 was great, highly capable in his field and made all the necessary adjustments I'd asked for. But as he was leaving he said, I almost forgot to charge you. Two months prior to this (sometime in November) I had a tech come to the house free of charge, assumed it was covered under my $179.99 annual fee. He told me this visit that all changed, surprise, never notified of this change. Apparently the $179.99 only gets you $20 off, time for me discontinue my "not" so total tech support.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad professionals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and took care of my issues

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Helped with my Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel everybody at Geek Squad are great. They have always explain my issues. LOVE THEM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back up and running

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Gonzalez was a great help and was able to get my computer and printer back in working order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quick respond.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV above my fireplace. It looks great and it was done quickly. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad to the rescue !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time fixed my problem on my laptop. Very knowledgeable and courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rules!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick was extremely helpful in evaluating my current computer system and discussing my needs. He then made recommendations that were specific to me and will be invaluable in purchasing a new computer set up. I feel so much more confident in making this major purchase now that i have discussed it with an expert.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Connections for the computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and knew exactly what they were doing.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Awesome service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents installed and setup my new computer, two new printers and a new scanner. Excellent service from Sandy and Miranda!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not particularly tech savvy, a senior citizen and a procrastinator. I needed Geek Squad to help me set up a printer ouurchased a few months ago and a new computer I did not used in over a year. My technician was professional, knowledgeable, informative & patient. I highly recommend Geek Squad and my tech, Marvin.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    In home tech service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, knowledgeable and guidance. Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    The agents Agents installed my TV great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that assisted in getting my TV all set up were great! Very friendly and great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-home support was great, phone support was not

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man from Geek Squad that came out was great. I appreciated the research he did to determine that my outlook calendar and google calendars could not be sinked like they were in the past. It was the Geek Squad over the phone remote repair that was the worst. Sanja and Jason were awful and both disconnected without fixing the issue. Phone support I have learned is not good with the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Apple I pad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were courteous and knowledgeable, they also answered all our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Expert Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nic is the best!! Extremely knowledgeable, helpful and personable to boot!! I, however, did not take pictures!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always very helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV fire stick and streaming services Another trouble shooted laptop issues and email This is a wonderful service- especially if you are not that tech savvy or if you don't have time for all this. The techs are extremely helpful, pleasant and go over and above the service if needed I love the Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer set up.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my computer. Found out I needed a better router, which the agents pulled up on their phone. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Getting lots Better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots Better now than it was two years ago. Thanks.

    I would recommend this to a friend