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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 7,349 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Anthony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting my elderly printer to continue working.kkkkjjj. gggiiddlllrr yyis this 50 letters

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    computer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was very patient in recovering my computer files and answering all my questions.1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was superior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was amazing! He knew his "stuff". He was polite, helpful and fixed my problem quickly

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad found the computer problem instantly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taylor was awesome. He went above and beyond to fix my problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was helpful and knowledgeable, and was able to set up my computer in quick time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer and printer install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Pulley did a great job installing my Computer and printer!...tks, BHB

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Glad I have this service plan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Glad I have Total Tech. Fast, extremely competent,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Problem Solver

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aware of customers needs - well prepare and knowledgeble very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Associate came to my home, checked everything on my computer and informed me that I needed to purchase a new keyboard. He gave me the stock number so I could purchase a keyboard similiar to my existing keyboard. When I got to the store, I showed the Associate the stock number and the purchase went very smoothly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Doorbell and TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ring Doorbell was reinstalled as required after internet was down for some time due to issues with provider service. Also, Wi-Fi was set up on TV's and corrected not being able to use Cox Cable TV on one TV. Device reset was performed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our computer and answered all of our questions in terms we could understand,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In store they were great! The guy that came to the house was great also. He took care of a few things that were not working right. My computer and printer were not talking to each other, and that had to be taken care of at my house. He answered all the questions I had, about some things i didn't understand when they installed a new hardrive in mycomputer.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad got my computer back on line

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent freed up my computer which was locked up and also identified several other things we could do to improve performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great agent Sixto got my desktop PC fixed fast

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Sixto did a great job. I am older and not so hi tech, he worked on updating my desktop and email and various settings that were glitched, it was much too complicated for me to do. Thanks to him, it is now fixed and I am most appreciative.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very Knowledgeabke Agents

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agent was very knowledgeable and fixed the problem with my printer quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew was respectful about our lack of knowledge.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew, our installer is superb. He explained everything he did. He answered every question.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek squad help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came to put all the anti virus software was very nice and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Super staff

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was great they explained everything. I recommend them highlyv

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad Visit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cj was great, excellent service and very helpful in solving the problem with my service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home software repare.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loren Sweet does an amazing job. He knows what has to be done and does it, but he also explains it and tells how the problem can be resolved in the future. He is pleasant and has a good sense of humor. Having him come to my house to make a repair is well worth the money.

    I would recommend this to a friend
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