Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 247 Showing 4,921-4,940 of 7,349 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Anthony
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Getting my elderly printer to continue working.kkkkjjj. gggiiddlllrr yyis this 50 letters
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
computer repair
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Andrew was very patient in recovering my computer files
and answering all my questions.1
I would recommend this to a friend
Rated 5 out of 5 stars
Tech was superior
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent was amazing! He knew his "stuff". He was polite, helpful and fixed my problem quickly
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Geek Squad found the computer problem instantly
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Taylor was awesome. He went above and beyond to fix my problems.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Set Up
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent was helpful and knowledgeable, and was able to set up my computer in quick time.
I would recommend this to a friend
Rated 5 out of 5 stars
Computer and printer install
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Agent Pulley did a great job installing my Computer and printer!...tks, BHB
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Glad I have this service plan
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent service. Glad I have Total Tech. Fast, extremely competent,
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Problem Solver
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Aware of customers needs - well prepare and knowledgeble very efficient.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad Associate came to my home, checked everything on my computer and informed me that I needed to purchase a new keyboard. He gave me the stock number so I could purchase a keyboard similiar to my existing keyboard.
When I got to the store, I showed the Associate the stock number and the purchase went very smoothly.
I would recommend this to a friend
Rated 5 out of 5 stars
Ring Doorbell and TV
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ring Doorbell was reinstalled as required after internet was down for some time due to issues with provider service. Also, Wi-Fi was set up on TV's and corrected not being able to use Cox Cable TV on one TV. Device reset was performed.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Computer set up
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent set up our computer and answered all of our questions in terms we could understand,
I would recommend this to a friend
Rated 5 out of 5 stars
In home fix
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
In store they were great!
The guy that came to the house was great also. He took care of a few things that were not working right. My computer and printer were not talking to each other, and that had to be taken care of at my house. He answered all the questions I had, about some things i didn't understand when they installed a new hardrive in mycomputer.
I would recommend this to a friend
Pros mentioned:
Efficiency
Rated 5 out of 5 stars
Geek squad got my computer back on line
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent freed up my computer which was locked up and also identified several other things we could do to improve performance.
I would recommend this to a friend
Rated 5 out of 5 stars
Great agent Sixto got my desktop PC fixed fast
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent Sixto did a great job. I am older and not so hi tech, he worked on updating my desktop and email and various settings that were glitched, it was much too complicated for me to do. Thanks to him, it is now fixed and I am most appreciative.
I would recommend this to a friend
Pros mentioned:
Knowledge
Rated 5 out of 5 stars
Very Knowledgeabke Agents
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The Geek Squad Agent was very knowledgeable and fixed the problem with my printer quickly.
I would recommend this to a friend
Rated 5 out of 5 stars
Drew was respectful about our lack of knowledge.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Drew, our installer is superb. He explained everything he did. He answered every question.
I would recommend this to a friend
Pros mentioned:
Professionalism
Rated 5 out of 5 stars
Geek squad help
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The guy that came to put all the anti virus software was very nice and helpful.
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Super staff
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek squad was great they explained everything. I recommend them highlyv
I would recommend this to a friend
Pros mentioned:
Service
Rated 5 out of 5 stars
Geek Squad Visit
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Cj was great, excellent service and very helpful in solving the problem with my service.
I would recommend this to a friend
Rated 5 out of 5 stars
in home software repare.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Loren Sweet does an amazing job. He knows what has to be done and does it, but he also explains it and tells how the problem can be resolved in the future. He is pleasant and has a good sense of humor. Having him come to my house to make a repair is well worth the money.