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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 250 Showing 4,981-5,000 of 7,357 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Janice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt service. Everything working like it should. Agent helping me was AR200

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He cleared away some junk and fixed our memory hoo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JamesTonjes has been here several times and has always fixed our problem and explained it to Us so we understand it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Best Buy!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely teust Best Buy with ALL my electronics, cellphones, T.V.'s. My Computer. Best Buy is the only electronics store i buy from. If i ever have an issue with something the fix it right away. Thank you Best Buy and the Geek squad for everything!! Your Awesome!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    back on-line

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he got me back on-line again & helped restore my passwords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad alleviates the headaches!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, let me add that the gentleman arrived right on time! While he was here, he took his time to go through my laptop to address the issue I was having! Not only did he discover the problem rather quickly, he explained to me how to address the issue if the problem arises again!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Did a great job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helpful! Answered all of my questions, thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Wonderful Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient and professional. Knowledgeable. Great service. Thank so much.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Excellent pc srvice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, courteous, on time, Lived up to their reputation. Well worth the annual fee.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He explained everything easy to explain and was very nice and fixed my problem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Robert Kawulicz

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent hooked up 3 Roku devices and then explained how to operate

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality on this tv is awsome. I was able to program it with my Samsung account very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad help with my Surface Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job helping me set up my new Surface Pro laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Geek Support Tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Tech, Jennifer was great. Knowledgeable, patient and a good teacher.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was Great, Matthew has the knowledge to fix my problems!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Derek was great!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek (my repair geek) was extremely knowledgeable and resolved my issue in no time at all.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    pop-up removal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    friendly and knowledgeable tech fixed problem after a short time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up the computer quickly and without problems - once we had all the equipment needed.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Drew is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous and Knowledgeble Timely and not hurried as he assertained what was wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer is happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fixed my computer promptly and efficiently. It runs perfectly now

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mac book

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter is using for college. She likes it and is working well.

    I would recommend this to a friend