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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 7,357 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Very nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very nice and in knowledge of what she was doing

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad got my computer bak on line.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as below. Agent was knowledgeable and curtious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the reason I buy at Best Buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muiz is always knowledgeable and professional. Makes buying and installing a pleasant experience.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    over look on our computers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great he fix all the issues and helped with everything

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    geek squad was great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech showed promptly and was very helpful with multiple issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wilson worked with my phone and computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wilson always does a good job. He has the knowledge to find the problem and fix it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad was very thorough and knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    mark was able to solve my problem where as an online agent couldn't

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad onsite

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and very helpful! Professional and courteous!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent very knowledgeable and helpful. I would recommend the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Service in home

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable. Learned a lot about hiccups withachine to be repaired

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad set up my laptop quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joel did a great setting up my laptop. He is very knowledgeable,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    In home servic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was prompt, courteous and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad diagnosed PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable, helpful and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    X

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job. Solved problems. Creative in resolving problems

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad checkup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan has helped me out with issues before and he does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad is AWESOME!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was awesome and patient with me and answered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Service repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service once appointment was finalized by store manager

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squads Great Help To Me!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady who helped me taught me how to remove emails and how to remove companies from sending me emails. She was very good explaining everything and would repeat things I didn't understand. She came on time and worked efficiently. I am happy with the help the Geek Squad always give and I was glad she came to the house!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek squad is excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was professional, friendly, and fast fixing my “ virus” issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my TV so quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work installing my flat-screen TV with ease

    I would recommend this to a friend