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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 7,357 reviews
  • Rated 5 out of 5 stars

    Geek Squad is protection is worth every penny!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Tom Huber was awesome at setting up my new desktop double monitor computer system and making sure all security settings where optimal for protection and safe usage. His knowledge even solved a couple little problems that I couldn't figure out but he was able to make everything work great. Awesome GeekSquad Agent!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Printers help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Very quaified. Patient and the perfect Geek squad member

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Set up a new Apple desktop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Tech arrived as promised & completed the work needed

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Leopold was great! Got everything working well...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Agent Help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up new PC and educated us on it's use. GREAT JOB!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad fixed my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentleman that came out was great. 123 fixed and showed us how to fix it ourselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared fixed problems on my computer. He did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Sucess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Professional. Explained what he was doing. Good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conscientious and taking the time to explain every

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technician showed up on time put covers on his shoes when he walked into my house, very professional and polite, and put up with my lack of knowledge, and continue to over and over again to service me like I would have anticipated in a first class manner

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my pc problems in my home. He was very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Repair service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service person was prompt, efficient and knowledgable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Eric is 5 star

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric was very helpful and patient. He gave us great console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New ASUS wifi 6 card works well!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to get Geek Squad help with my 8 month old lap top which was failing to stay connected to wifi and the nice young man who was helping me recommended this ASUS device to take the place of my lap top's wifi card and it works well so far, I say so far because it is a new product I trust the Geek Squad and that is why I'm a total tech member!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Properly reconnected us to the internet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received excellent service! The tech was on time & he easily solved the problem!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    good work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my questions were answered in just one phone call. great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALWAYS SATISFIED WITH SERVICE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been having a terrible time trying to get on into the internet for about 3 weeks. I tried everything possible but it was frustrating. The Geek Squad Tech came in took a look into my problem and solved it immediately. He was the best I ever had. I have been up and running since them with not a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad in home service for computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt. Incredible knowledge. Friendliness. Made sure everything was working before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Service tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. In and out quickly and mission accomplished. Excellent work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    tech issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time and corrected problem. Was knowledgeable and professional

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is always helpful and questions resolved .

    I would recommend this to a friend