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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 262 Showing 5,221-5,240 of 7,357 reviews
  • Rated 5 out of 5 stars

    Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work on computer great customer service would call them to service0

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help- cut my stress level a lot!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got me up and running quickly plus synced other equipment saving me time and stress.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and nice. She was patent and answered questions.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    computer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable. They explained the problem and were very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek squad is installation of TV.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an good job and was responsive to my questions and requests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    COMPUTER UP AND RUNNING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY WERE ON TIME. AND HAD MY COMPUTER RUNNING AS IT SHOULD BE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worked on my computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They guys that come and work on the computer, are great. They ask what is wrong and they fix, and if they can't fix it they will take back with them to the shop. To see what is wrong and if it can be fixed. They are very nice and consituret. That u for the Geek squad.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great value!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt courteous service All our experiments with the Geek Squad have been outstanding!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Geek Squad Serviced My Laptop Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was very good and the technician was on time. However, I began to experience the same problem I solicited service for about a few weeks later.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    The agent sized my computer screen.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent did a wonderful job. He showed me how to connect e=mail address.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    3rd attempt a charm!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding and knowledgeable service by the techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set my computer up for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Ben, set my computer up and downloaded all that he could from my old computer. He connected my wifi to it and got me set up with my printer. He took the time to download all my photos. Which were so many that he actually came back to finish up, it took almost 2 hours to download them all.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    My tech guy was awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Tech very knowledgeable and did the repairs that were needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad solved mystery for seniors.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have someone come to the house and solve our problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Raymond is great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Raymond set up my new laptop by transferring all my information from my very old desktop! He also linked my laptop to my printer. He answered lots of questions for this old girl who is not tech savy without talking down to me! I really appreciated all his help and pleasant personality! He has even followed up with me on other questions that came up after his visit! That is much appreciated!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Computer setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the squad. I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Shawn Kiehl in-home help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn Kiehl is great! very knowledgeable, cordial and helpful.,

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was prompt, courteous and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer technician

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was an excellent communicator, kept the appt and fixed the problem we had. As a matter of fact he called the day before the appt and told us when he would be here and called again the day of the appt and said he was on the way. You need to keep this guy he is excellent and there R not many people around like him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home tech is good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel is our latest and a great tech. I've been satisfied with home tech but had a bad experience in the Willow Grove, PA store. We ordered all new equipment via Daniel and he's helping us so that's fine. Thank you Robin Adelman

    I would recommend this to a friend