Customer Ratings & Reviews

He fixed some laptop issues and brought a mouse and speakers . He is the BEST and is the reason I come back to Best Buy. He is polite and explains things to this 80 yr old. Mike Plowden is because I am a cusomer

Needed a computer tune up...quick and complete work

Good service and customer experience. Issue was resolved quickly.

The agent was amazing! I only waited 2 days for my in-home appointment! He fixed the problem with my computer and NO bill! i am a member and it is the BEST investment. Help 24/7. It is a necessity in my life! Just check out all the benefits!

Everything was done very professionally. They were on time

Tyler helped me fix my cell phone booster, re-position my WiFi boxes and help get rid of malware on my work computer. This is invaluable as I need to be able to successfully have uninterrupted calls and WiFi as a remote employee.

Andrew is Outstanding Highly recommend A great service

The tech arrived on time and was able to detect the problem after about 15 minutes if trail and error. He explained in detail how to successfully connect the speaker to the PC. We really appreciate the support we receive from the Geek Squad coming to the house.

The Agent that installed my printer was wonderful!

The Agent was excellent. Knowledgeable! And Fast. Had to switch out HD cable because my old computer was not able to use the existing HD cable (the in put side)

Mikhial hooked up my printer to the computer. I had a new hard drive put in and the copier was not connected. He knew immediately what the problem was. He also helped me with a couple of other questions I had because of the program installation. He was very nice, very respectful and very knowledgeable about my problems.

good job and timely to get up and going, very professional

The agent fixed my problem quickly, efficiently and cheerfully.

computer repaired quickly. running faster than before repair

The agent Juan is very professional and also very knowledgeable. He took his time to explain everything and had my laptop up and running. I would recommend him for employee of the month

Josh was able to get my computer working again. He also let me know that the technician from Suddenlink who supposedly helped me apparently had no idea what he was talking about because he told me that my router wasn't working. However, that was not true because if the router hadn't been working, my streaming tv also would not be working.

The agent was very helpful and made some adjustments to my computer that corrected the problem. My computer is working great now.

The agent repaired the detergent dispenser in our washer. He knew exactly what to do, clearly explained everything, and cleaned up the work area before he left. As always, great, professional, and friendly service.

The lead technician and her assistant arrived on time, unboxed our new TV and completed the setup with no issues. They also carried our old TV to a storage area for me and briefed us on how the new system works (configured the set to work just like the old one so we don't have to deal with learning how to get started with the new set.

Agent connected the tower up right and put in programs that were supposed to been put in when they did the transfer. Still cannot get the printer to work. Other than that, was happy with the service. My only complaint is, you are so hard to get through to a live agent.