Customer Ratings & Reviews

Both GS agents who have helped with an upcoming repair have been outstanding, from taking initiative to reach out and follow up directly, to full follow-through, it has finally been a very satisfying experience and successful outcome. Can't say that has always been my experience, especially with tech support.

Technician was very knowledgeable and professional

The in-home service man was knowledgeable and quick. The WiFi card was replaced successfully. I was reminded of the possible overheated battery, and it was recommended that you get the replacement soon.

Please, know this note serves as My warmest, "Hugs of Gratitude", and is given with most sincere THANKS, for the above and beyond troubleshooting on my desktop, by Springfield, PA Geek Squad agent AL.

Loren was awesome and solved my issue! Highly recommend Geek Squad. They are on point and know what they are doing. My desktop had a hardware issue and Loren was able to diagnose the problem quickly. Again I highly recommend Geek Squad!!

Geed Squad Technician connected my computer to the internet, and did a great and quick job. I was very impressed by his knowledge to fix the problem.

Ethan was prompt, courteous, and, above all, knowledgeable. He helped me understand my computer problem and how to correct it in the future. Outstanding service. Thank you.

The first agent, Eddie, purchased a HP computer for me and brought it to my home and set it up. The second agent, Rob, explained the new charges levied by Microsoft and helped me to pay them. Then Eddie returned to help with printing documents and transferring my security system to the new machine. GREAT!!!

We had trouble with our internet booster sine we changed internet providers, it did not take long for the tech to figure out how to fix the problem. He was very friendly, cared and knowledgeable. I am very pleased with Geek Squad.

always professional and helpful. Shows up on time.

Greg A Smith was our tech. He was excellent! He was professional and recognized our problem quickly and advised us how to rectify our problem. If we need Geek Squad again we will request Greg. Perfect service with a great attitude and personality.

Dustin was terrific. What I thought was a bad monitor was a dead computer. As soon as I buy a new computer, I will have him install it, transfer all of the data from my back up drives to it and get me back on line.

The Gentleman who installed my new computer was informative and professional. I would refer any one of any age to use this gentleman and invite him into their home to feel confident that ALL their computer needs are being met. What a great employee...you are lucky to have him on your team!

The guy that came to fix my computer was terrific! He took his time, fixed all my issues, answered all my questions and was vwry nice and polite! Thank you so much!!

My computer is very good. After calloing Geek Squad and having them dial in started the nightmare. After they transfered me to a person who was special in Outlook made my computer worse after going into it. I had GS come out and he was very helpful restoring it. But had to contact Microsoft to end remaining issues.

Noted my PC had problems coming on through my Kinivo set up and using TV as monitor. Rebooting helped but slow. Previously had GS set up home theater. Michael came in advance if scheduled time and immediately knew it was internal computer problem. He ran the diagnostics, recommended getting new PC vs motherboard check vs reinstalling OS and software. Easy to understand, patient with my senior moments. Highly recommend Michael. Could not have been nicer.

We had a power outage and it snapped my computer. Spectrum came to put a new modem in. I had a new netgear router installed by BestBuy. The geek squad always does an excellent job for me.

The representative who came to our home immediately resolved the issue that no one could do with direct computer hook up. I am extremely pleased and satisfied

reconnected my monitor to my computer... great job!

I really appreciate Jake from the Geek Squad. He came to my home and transferred all my files from my old compute to my new computer. Then when I had a problem with a Geek Squad person from on line who lost my home page and a lot of other stuff. Jake came back and fix it all up again.