Customer Ratings & Reviews

Please, know this note serves as My warmest, "Hugs of Gratitude", and is given with most sincere THANKS, for the above and beyond troubleshooting on my desktop, by Springfield, PA Geek Squad agent AL.

Dustin was terrific. What I thought was a bad monitor was a dead computer. As soon as I buy a new computer, I will have him install it, transfer all of the data from my back up drives to it and get me back on line.

Technician was very knowledgeable and professional

Geek squad has always respond to my computer concerns in a prompt professional manner. Additionally, their continued review against hacking and other scams have protected my system thus far.

Travis is the absolute best Total Tech guy to have come in your home. He is not only VERY smart in technology but so pleasant and friendly. I asked alot of questions and he answered them in terms I could understand and he double checked to make sure I knew my answer.

I've been very impressed with the tech and how quickly he solves the problem. He's helped me several times and he is always friendly & down to earth. I've never had to wait very long for service. I highly recommend Geek Squad.

The Geek Squad is great. You can get online assistance where they can access your computer remotely and fix any problems and also can come to your home which is what I did the last time and he fixed at least 3 problems right away. Great way to get up and running again and with peace of mind.

Had issue with our desk top connecting to internet. technician resolve problem and to the time to tell us how to fix it if it would happy again. Very professional. Would recommend

The technician who came to the house was very considerate of our thoughts and what our problems were, he answered every questions and went over every item that needed addressing several times to insure we understood everything. Geek Squad technicians are always good to work with and personable.

I had a class online from Chicago last Thursday and the days before, it seemed like nothing on my computers were working. Anthony came and straightened me all out and the class went fabulous. Thank you Anthony, you saved the day!! I needed to use 2 computers for the class.

Josh did a wonderful job evaluating and fixing the problems that were occuring with my router .. Pays attention to detail, and is willing to explain what is happening.

Agent Carlos resolved the issue in a short amount of time. He respected my home by wearing shoes protection as he entered the house. He’s professional, pleasant and courteous.

Ethan was prompt, courteous, and, above all, knowledgeable. He helped me understand my computer problem and how to correct it in the future. Outstanding service. Thank you.

I have the blue screen of death appear on my computer. So I called the Geek Squad and did part of it online and then they came out to see if they could revive my computer and he did. I decided I wasn’t going to wait any longer to get a new one so I went the next day and bought a new one

fixed my computer from recurring advertisement from MacAfee! What a pain in the butt this freaking company is!!!! Once they embed their buts in your computer they WILL NOT GO AWAY. Do not click on any of their ads to investigate their prices etc.

The Geek Squad tech expertly installed my new lap top, transferred my files onto a device and returned again to add something, all at no extra charge per my Total Tech program. He also provided his cell phone number if I need additional help.

We had a power outage and it snapped my computer. Spectrum came to put a new modem in. I had a new netgear router installed by BestBuy. The geek squad always does an excellent job for me.

The Geek Squad is indispensable to me. Justin has given me excellent service over the years that I’ve had the membership. The in-home service is so very helpful…something I never want to be without!

Matthew Van Gorder is a star--his personality, communication skills and clear technical expertise are exceptional. If I was still hiring people I would hire him away, get him ay training or college he needs and mentor him. I have hired over 2000 people in my life and Matthew is a special one.

This is beneficial to me so that I don't have to try and undo my hard drive when a repair can't be fixed remotely.