Customer Ratings & Reviews

The agent was so cooperative and helpful - explaining what he was doing There were some problems with Concast and he stayed until it was completed.

I had to change my wi-fi modem , so I needed extra help to upload my wireless extender to another building, well done I made the right decision.

The Geek Agent Justin as always is polite, personable and very smart in his knowledge of computer installation . I was happy to ask him questions and he answered them fully on 3/18/2022. He is a superb agent and I would recommend him to others. Thank you I am very pleased

Agent successfully started my new Hewlett-Packard printer (replacement for original that quit during warranty period)

Tech was arrived on time and was very courteous. Explained the issues with my computer that I understood and made reasonable recommendations regarding upgrades or new purchase.

Richard Sando from the Geek Squad did an excellent job reviewing the problems I was having with my computer and fixing them. He not only corrected the issues I was having, but also explained what would be needed for my successful use of Zoom meetings in the future.

Very patient, kind person sent over to help an old woman like me. I felt that all of my security issues were handled very nicely.

I love my computer. However, my Outlook is still mixed up so I am using my gmail account with Outlook. Still getting used to things, but the computer itself is great.

I am so happy the Geek Squad came to my rescue. I'm pretty good with computers but he diagnosed my problem within 30 min. What a relief! Thank You Geek Squad.

The GeekSquad as always batted 1000. My new monitor and computer was connected and up and running faster than a Nolan Ryan fastball.They hit it out of the park.A real win for the home team.

We absolutely APPRECIATE James 100%! He’s extremely knowledgeable and so patient with us seniors. Please ALWAYS ask if we want him as our service person. THANKS AGAIN, James!!!

The agent was clear on what he wanted to do to correct the problem and teach us how to adjust issues. He was thorough and asked us questions to ensure we understood his instructions. Great job!

Technician provided excellent technical support and went beyond the problem to help me understand how to better utilize my computer and avoid additional problem in the future.

Cassidy was great. Cleaned out the CPU and explained every step of the way. Gave good advice for further steps to take and products to recommend for future use. Friendly, and spoke in clear non-geek language!

I will miss this service being part of my Geek Squad service. I’m in my 70’s and this type of assistance has been invaluable. Those that have assisted me in the past have been so helpful.

The Geek Squad technician was on time, courteous, friendly, professional, & was able to answer all questions to my satisfaction. I was surprised at how quickly he was able to setup my new computer. Very satisfied.

Agent Derek Ross & Team are great! Very informative and handle the work requested in a professional, efficient manner! We always request his team as he is familiar with our equipment and our home set up.

Tech determined my old computer was defective mostly because of age. Couldn't save it. He helped me decide on a new computer suited for my needs.

The tech was on time and was very helpful and knowledgeable to verify the printer setup.

Eric was great! Was very happy someone could come to the house to evaluate the issues we were having! Please continue to provide this type of in-home service!