Customer Ratings & Reviews

The geek squad representative was very patient and helped us cleanup our computer files and programs so that the system ran better and we could find what we needed too.

Best Buy Geek squad is the best if the best. ALWAYS courteous,friendly and totally prepared to deal with whatever is wrong with The equipment. I have never been disappointed in their service,

The interaction took place over a month ago and I don't recall for which issue as I've had many lately. I'm sure there was no disappointment at the time. Can't recall an instance when anyone was not professional, engaging and helpful.

The Geek Squad member spent a larger than usual amount of time trying to identify the source of the problem. The problem isn't solved, but the solution is --which I will followup to purchase and have the Geek Squad come back to install.

Geek Squad pros are the best. I do not give my equipment to anyone other than Geek Squad to repair. Whenever I have had problems with any of my laptops, they always solve them quickly and without having to pay a lot of money.

The Geek Squad technician was on time, courteous, friendly, professional, & was able to answer all questions to my satisfaction. I was surprised at how quickly he was able to setup my new computer. Very satisfied.

Alexander is the most brilliant representative your company could have as a technician, and as a gift to your customers. His amazing abilities, are a wonderful asset to us all!

Cassidy was great. Cleaned out the CPU and explained every step of the way. Gave good advice for further steps to take and products to recommend for future use. Friendly, and spoke in clear non-geek language!

Geek technician was punctual, professional, and very friendly. Solution to HP printer and computer offline problem taken care of in a timely manner.

Geek Squad determined email issues, Explained how Microsoft doesn’t consider MAC issues using Microsoft Outlook as important to remedy email FONT problems

The agent cleaned the fan on my laptop with canned air. So far it has been fine since then. He said if I need to replace the fan, I could order the part and he could come and install it. That sounded good to me.

Agent Derek Ross & Team are great! Very informative and handle the work requested in a professional, efficient manner! We always request his team as he is familiar with our equipment and our home set up.

Josh Hines has provided troubleshooting for my printer again; I appreciate his expertise , patience , information sharing & support to get my printer printing again

The agent was clear on what he wanted to do to correct the problem and teach us how to adjust issues. He was thorough and asked us questions to ensure we understood his instructions. Great job!

Agent very helpful AS USUAL. PROBLEM WITH OUTLOOK CONTAMINATION ON MULTIPLE COMPUTERS. WILL RESCHEDULE FOR COMPLETION

The sales agent who assisted me in my purchase at the store was excellent. She went above and beyond in assisting me. My only criticism, not of the store agent, is that I had been looking at this item online and was told that it would be ready for store pickup within an hour. The reality was that it was delivered in four days.

The GeekSquad as always batted 1000. My new monitor and computer was connected and up and running faster than a Nolan Ryan fastball.They hit it out of the park.A real win for the home team.

Chad set up my new computer for me and went above and beyond explaining things to me. I always request Chad if I need help with my computer!

I will miss this service being part of my Geek Squad service. I’m in my 70’s and this type of assistance has been invaluable. Those that have assisted me in the past have been so helpful.

Needed help with a new desk top monitor. Geek squad came through again and using simple language explained that if you leave the monitor in sleep mode the screen will not be ruined. The new screen goes into a stand by mode.