Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 282 Showing 5,621-5,640 of 7,349 reviews
Rated 5 out of 5 stars
Upgrade Problems
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Gene Brooks took care of a number of problems that had resulted from 35 plus years of computer and software upgrades. Very few problems now. Thank you Gene.
I would recommend this to a friend
Rated 5 out of 5 stars
delivery
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I just had a washing machine delivered .The guys that delivered were carlos hidalgo and arian both were perfectly wonderful peopl i look forward to hopefully them delivering my dryer
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad Honoree
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It's Matthew Specq to the rescue!! He is my come-to-my-home person whenever I have problems w/my laptop. I will only deal with him; He's terrific!!! He knows his stuff!! Give him a raise please!! (He works out of the So Portland Maine Store)
I would recommend this to a friend
Rated 5 out of 5 stars
home service call
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Took care of my computer and printer problems completely . Service tech answered all of my questions and explained what he was doing.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad diagnosed computer glitches.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent Jose Cruz did a wonderful job determining what the problem was and suggesting a solution. After taking his advice, I was able to have Best Buy complete the correction.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Service
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This reviewer received promo considerations or sweepstakes entry for writing a review.
My service was very good. My problem was fixed and I am very happy with the service tech who came to my home to fix my problem.
I would recommend this to a friend
Rated 5 out of 5 stars
Sony TV for Joe
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This reviewer received promo considerations or sweepstakes entry for writing a review.
my new TV was delivered on time set up beautifully. I would recommend the Geek squad to everyone. This experience and one's previously for my computer have all been excellent.
I would recommend this to a friend
Rated 5 out of 5 stars
Took a while, but now all is well.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It took an installation and a phone call with GEEK to get printer working, but it still was not working well with my files, so a GEEK squad member came to my house and solved all the problems. I am very pleased with my new printer and GEEK.
I would recommend this to a friend
Rated 5 out of 5 stars
Very helpful
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Technician was very helpful and knowledgable about what he was doing. Explained what he was doing and keptt us up to dat on progress. aftrer completion he went thru everything he hadcompleted
I would recommend this to a friend
Rated 5 out of 5 stars
Appliance technician help
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The service man Andrew was very knowledgeable, patient and friendly. He gave us many good advice regarding our stove and said that he would follow through if we needed more assistance in the near future.
I would recommend this to a friend
Rated 5 out of 5 stars
Thank You, Geek Squad!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Gus, from Geek Squad, set up the new routers and also helped me navigate use of the Roku. He was very patient with all my questions and carefully explained everything. Not being a super ‘techy’ person myself, I’m so appreciative of the service!
I would recommend this to a friend
Rated 5 out of 5 stars
Problem Solved Qickly and Professionally
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Last week, the sound quit working on my computer. I called someone to fix the driver and sound system. The solution to this problem was solved professionally and quickly. Thank you!
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad Rocks
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Geek Squad tech support was excellent, patient professional, competent and able to debug our software. We had been hacked with fake Microsoft software demanding payment to debug. The rep carefully made your system protected. Thanks Geek Squad
I would recommend this to a friend
Rated 5 out of 5 stars
Worth every penny, and then some.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The agent arrived when scheduled, fixed our computer issues and gave us tips on how to avoid future problems. Greatly appreciated!
I would recommend this to a friend
Rated 5 out of 5 stars
PC Double Agent
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Anthony was the member that came to fix my computer.
I had ask for him because the first time he came to fix
the computer He spoke language that a 88 yr. old person
could understand. Such a very nice & really tech smart.
I would recommend this to a friend
Rated 5 out of 5 stars
Happy with The Geek Squad
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very timely, educational, and quickly resolved our issue. Also, respectful of my home.
I would recommend this to a friend
Rated 5 out of 5 stars
Geek Squad checked Sonos system operation
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Technicians performed a check of our Sonos system. The Technicians were professional and curtesy’s. We appreciated their insights. The Technician’s had two suggestions on improvements for our system to prevent reoccurrence.
I would recommend this to a friend
Rated 5 out of 5 stars
Matt one great Geek Squad tech
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Matt from the Geek Squad was here and got our less than two year old printer up and running. He is an excellent tech guys. Thanks you Matt!!!!
I would recommend this to a friend
Rated 5 out of 5 stars
In Home Help? Yes!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Wow! Home Visit!
I was very pleasantly surprised to find a service that comes out to your home when needed! I'll use them again.
I would recommend this to a friend
Rated 5 out of 5 stars
Great!!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This guy had helped us twice previously. Always look forward to his visits. Friendly, effective and efficient. He knows his stuff!