Customer Ratings & Reviews

Matthew was professional and knowledgeable on Internet, computers, and phone. Agents like Matthew are the reason I continue to renew my Total Tech membership.

the tech resolved my issue in little or no time. He also provided a smile and great friendly attitude while doing so. Customer service is paramount!

... with Windows 10, Outlook had been programmed entirely differently. Robert was able to affect a work-around such that I'm very pleased with the reslults.

Having the geek squad install my new computer was the best decision I've made. Landon and Will did a fantastic job. I'll will highly recommend this service to my friends and family.

Very timely, educational, and quickly resolved our issue. Also, respectful of my home.

He called ahead and arrived on time. All of my concerns were appropriately addressed and are working fine.

New computer hookup, data transfer and related items went seamlessly with Jason. Nice guy and professional. The geek squad for the Salem Best Buy should be proud to have him!

Star Velez, Geek Squad team member, was efficient and knowledgeable in installing the computer and transferring the data I needed in a way that was easy for me to access.

Chris Atkins assessed my iMac for ransomware problem; placed the computer in back of my car (small station wagon) face down on padding; made a store appointment for the problem to be taken care of.

Tech was respectful and very patient with us. He explained everything as he went thru the set up process. Went above and beyond what was expected.

Kristopher was fricking amazing!!! He was so kind and so very informative. Although i hope we dont have to call geeksquad again, happy to know tgat Kristopher will be tge goto guy.

We are so grateful for having Matt come to our home to help find some lost documents, missing since the Geek Squad desk staff transferred them from my old laptop to the new one.

I went to Best Buy due to some issues with my computer that could not be resolved. A Geek Squad member came to my home and showed me everything I needed to set up my programs. The service was excellent. Thanks so much!

My error in downloading a "virus" was resolved quickly and, as of yet, seems to have completely resolved the issue. Tks

The agent was here (80)miles from his base to check my recently purchased computer after a virus attack he also was nice enough to check out our second computer. He was friendly and efficient

Best Technical Service and great service by the skilled technician. She was great and very helpful.

Matt is great, he understands as a senior I've not tech savvy and he talks to me where I can understand what he is saying. I love the printer that he recommended for me. I can count on Matt.

The Geek Squad found two viruses that the online service had missed. Hackers had used a virus to try to steal money from one of my accounts but were prevented from doing so and hopefully I am now protected

the agent that came to our house was GREAT. He covered everything we needed and answered all our questions, including making suggestions for future operation with our computers

Rhavi Andrrade went out of his way to fix my concerns on my Laptop and TV. Very nice young man and his partner that came was as well. I really appreciate them.