Customer Ratings & Reviews

Ted showed up at my house, as scheduled. It took him about an hour to fix my 3 problems. Very pleasant to work with. Would definitely recommend him to anyone.

My Geek Squad guy is wonderful! He not only solves my computer problems, he also provides suggestions to help with my low vision.

To start with my TVs picture went out about a week ago I immediately called Geek Squad support to see what action to take and I'm told that they can come in and do a in home repair. I didnt want to deal with simply because I prefer not to have people in my house and the geek squad agent told me I could bring it in store knowing it was a 65 inch TV as those are the first questions they ask when you call. So I take my TV straight to the store to get the problem taken care of and I'm told they cant fix anything in store larger than 42inches. They say the woman over the phone shouldn't have sent me but I'm still all the of taking a 65 inch TV in store for nothing. I go home and set up the in home repair as it's the only option I have and the soonest they can get to me is 5 days later. Come the day of the appointment i get called from the incompetent schlock whose supposed to fix my TV and I'm told that the part for my TV hasn't come in yet and wont until tomorrow night so i expect a fix Friday. Nope I get moved a whole week forward so I'm out a TV another week. It's the stores responsibility 100% to make sure they have what they need to fix a product on the date of appointment. I dont care that the part hadn't came in you should of had the part available before I was GUARANTEED a date when my TV would be fixed. Because I have to be home I have to miss work which costs me time and $200 of a days pay now because of reschedule I miss another day and another $200. I dont work on your time I'm the customer you work on mine that's why you're taking MY MONEY. I pay you for a service I expect service and receive none. Not to mention the money spent on the warranty to get the TV fixed. I called geek squad support because waiting another week for a repair is absolutely unacceptable. They say it's not their fault the part didnt arrive. Ok. THATS NOT MY PROBLEM I was GUARANTEED a date Its your responsibility to make sure my TV is fixed you should have made the part was available the day of repair beforehand. All that's been done to rectify this is moving the reschedule a day ahead which is still unacceptable. All I can say is I've bought 6 TVs from best buy over a 3 year period 4 of them 65inches and above that ceases with my experience today. More than happy to take my business elsewhere.

Installed my eero Wi-Fi system, one had gone off-line, and they were here to get me back up and running excellent service as usual

Our Geek Squad, Jordan was amazing with us and setting up our new computer even when we had to call him back, Thank you so much Jordan for all your help.

Had the Agent come out to update our Computers and clean our cell phone out, great service and on Time,thanks.

The tech was patient and very thorough. Took time to explain the problem as well as correct the problem

Martin was here on time, answered all of my questions, and was easy to talk to. he gave me the needed info, plus more hints for trouble shooting my new I-Pad.

I was very happy with the help I got with my computer. The young man was very knowledgeable, professional, and friendly. I have already recommended friends to get help from the Geek Squad at Best Buy!

The in-person tech provider was very knowledgeable and helped me understand why my computer was running so slow! It's fast now--thank you!

My new Dell is great. A change in format that I will get used to. But it is great. Justin did another FANTASTIC job for me. Please don't ever let him quit. He did a great job in showing me my new system,

Excellent technical support from very skilled tech. Always respectful of the level of our expertise when explaining and demonstrating functions.

I have a 49" monitor and a desktop which I have on the floor. The monitor has some unique settings. I'm 82 so I'm not too agile. The guys did a great job.

Helped me understand what was going on with my computer, Yahoo should have emailed the changes but they didn't.

The sound was not working on my desktop computer. Computer is about 1 year old. Tech got it working in about 1/2 hour. She was here about 2 weeks ago and all working good on desktop.

Kristen Stephenson is a wonderful addition to the Geek Squad in Indianapolis. She is skilled and a patient teacher. I would highly recommend her to anyone needing help with their computer or printer.

Fixed my computer program that just quit working because of updates that Microsoft outlook program wrote incorrectly.

The agents were professional installing the 565 (?) program to retrieve my Word Perfect documents and the new monitor.

The help with my new computer transferring thousands of photos from my old computer was heat!

HE GOT MY COMPUTER WORKING RIGHT AND EVEN GOT MY FARILY NEW CANNON PRINTER TO PRINT FAST IT WAS TAKING A LONG TIME FOR IT TO LOAD THE PRINTING