Customer Ratings & Reviews

Ahent came out to repair connections for laptop with 2 monitors. Tech recommended that I pirchase a docking starion which worked out fine.

I was pleased with the service I received from the Geek Squad serviceman who visited my home. He was pleasant, and professional, and solved my laptop and TV problems very quickly.

The person who came to my home was excellent’ he really took his time explaining everything to me..

Noah, our Geek Squad tech was extremely knowledgeable and kept us informed about everything he was doing.

This Geek installed my new computer and he explained how to operate it. Great guy!

Great job with help me with problm about thel the letter I got in my Gmail account

The young lady was very nice and knowledgeable. She answered all the questions we had.

My computer was installed and the peripherals were attached. I received some instructions on the use of it. The Geek Squad men were very prompt and helpful.

The agent advised us on problems with a phone and a desktop computer. It was all excellent. He was friendly, knowledgeable, and patient. He was the best we've ever had from the Geek Squad.

The agent was fantastic. He took care of my devices. He was very, very polite and I felt safe having him in my home. I'm so glad I signed up for this service.

Agent was professional and pleasant. Agent confirmed printer connection was correctly performed.

Jose was friendly and knowledgeable. Not only did he set up my new printer, but he also educated me on using it.

Joseph was quick to solve my problem. If I have trouble in the future I would like to have Joseph come again. He was so knowlegeable.

The representative was efficient and explained everything so i could understand. Very respectful and courteous!

Agent responded to a problem with my computer. He diagnosed the issue and ran some tests. Due to the age of the computer and a lack of available parts, it could not be repaired.

To start with my TVs picture went out about a week ago I immediately called Geek Squad support to see what action to take and I'm told that they can come in and do a in home repair. I didnt want to deal with simply because I prefer not to have people in my house and the geek squad agent told me I could bring it in store knowing it was a 65 inch TV as those are the first questions they ask when you call. So I take my TV straight to the store to get the problem taken care of and I'm told they cant fix anything in store larger than 42inches. They say the woman over the phone shouldn't have sent me but I'm still all the of taking a 65 inch TV in store for nothing. I go home and set up the in home repair as it's the only option I have and the soonest they can get to me is 5 days later. Come the day of the appointment i get called from the incompetent schlock whose supposed to fix my TV and I'm told that the part for my TV hasn't come in yet and wont until tomorrow night so i expect a fix Friday. Nope I get moved a whole week forward so I'm out a TV another week. It's the stores responsibility 100% to make sure they have what they need to fix a product on the date of appointment. I dont care that the part hadn't came in you should of had the part available before I was GUARANTEED a date when my TV would be fixed. Because I have to be home I have to miss work which costs me time and $200 of a days pay now because of reschedule I miss another day and another $200. I dont work on your time I'm the customer you work on mine that's why you're taking MY MONEY. I pay you for a service I expect service and receive none. Not to mention the money spent on the warranty to get the TV fixed. I called geek squad support because waiting another week for a repair is absolutely unacceptable. They say it's not their fault the part didnt arrive. Ok. THATS NOT MY PROBLEM I was GUARANTEED a date Its your responsibility to make sure my TV is fixed you should have made the part was available the day of repair beforehand. All that's been done to rectify this is moving the reschedule a day ahead which is still unacceptable. All I can say is I've bought 6 TVs from best buy over a 3 year period 4 of them 65inches and above that ceases with my experience today. More than happy to take my business elsewhere.

Were timely and very helpful. Instructed me on use.

David was so kind and efficient. He aided in getting my WIFI set up and didn't act like I was inept for not understanding what I now know is a simple connection. Thanks David!

I couldn't manage my items without the Geek Squad! Thrur expertise is worth every penny of my membership!

The Geek Squad agent set up our new laptop and printer and did an excellent job!!